> Markdown version of [/jobs/ext/3960762-it-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/3960762-it-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - **Company:** Blueprint School Network, Inc. - **Location:** Miami, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, JIRA, User Authentication, Microsoft Azure, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Virtual Desktops, Citrix Systems, Office Suite, Azure Active Directory, Anti-Phishing, Salesforce.Com, Microsoft SharePoint, TCP/IP, Windows Desktop, Wi-Fi Technology, Genesys, Office365, Headsets, Peripherals, Microsoft InTune, Microsoft Onedrive, Laptops, Zendesk, Servicenow, User Accounts - **Published:** October 27, 2026 - **Apply:** https://rubensteinlaw.applytojob.com/apply/RmlZZUDzUW/IT-Support-Specialist?source=GS ## About the Role * 3+ years of hands-on IT support, desktop support, Help Desk, endpoint support, or similar experience. * Strong experience troubleshooting Windows desktops and laptops. * Hands-on experience supporting Microsoft 365, particularly Outlook, Teams, OneDrive, SharePoint, and Office applications. * Working knowledge of Microsoft Entra ID, MFA, user accounts, and authentication troubleshooting. * Experience supporting Citrix, VDI, Windows 365, Azure Virtual Desktop, or a comparable virtual desktop environment. * Experience deploying and troubleshooting laptops, desktops, printers, scanners, docking stations, monitors, mobile devices, and other peripherals. * Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic network troubleshooting. * Experience with an IT service-management platform such as Freshdesk, Freshservice, ServiceNow, Jira Service Management, or a comparable system. * Strong customer-service, communication, documentation, prioritization, and troubleshooting skills. * Ability to work independently, remain organized, and take ownership of technical issues through resolution. * Ability to work full-time onsite at the Miami/Dadeland office. * Valid driver's license and ability to travel to firm offices throughout Florida. * Ability to travel occasionally to New York., * Microsoft Intune or other endpoint-management experience. * Microsoft 365 administration experience. * Citrix administration or advanced Citrix troubleshooting experience. * Experience working with managed service providers and third-party technical support. * Basic Active Directory and Group Policy knowledge. * Experience supporting Salesforce, Litify, Genesys Cloud, or similar business applications. * Experience supporting attorneys or employees in a law firm, healthcare organization, financial-services company, or another professional-services environment. * Microsoft, CompTIA, or ITIL certifications. ## Description The IT Support Specialist II provides hands-on technical support to attorneys and employees across Rubenstein Law. This role will serve as a primary onsite support resource for the Miami/Dadeland office while also assisting users and technology operations at other firm locations. The ideal candidate is an intermediate-level support professional who can independently diagnose and resolve common endpoint, Microsoft 365, Citrix/VDI, printing, connectivity, conference-room, and peripheral issues. The Specialist will work closely with the Help Desk team and coordinate advanced issues with internal technical resources and approved third-party support providers. This is a full-time onsite position at Rubenstein Law's Miami/Dadeland office. The position requires travel to firm offices throughout Florida for onsite support, installations, office projects, and technology refreshes. Occasional travel to New York may also be required., * Provide onsite and remote technical support for attorneys and professional staff. * Respond to incidents and service requests through the firm's IT service-management platform and maintain accurate ticket documentation. * Troubleshoot Windows desktops and laptops, monitors, docking stations, printers, scanners, headsets, webcams, mobile devices, and related peripherals. * Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other approved applications. * Troubleshoot Citrix/VDI sessions, published applications, profiles, printing, peripherals, and user-performance issues. * Assist users with approved password, MFA, authentication, account-access, and Microsoft Entra ID-related issues. * Troubleshoot basic Wi-Fi, TCP/IP, DNS, DHCP, VPN, and office-connectivity issues. * Support conference rooms, meetings, audiovisual equipment, and other office technology. * Configure, deploy, replace, recover, and inventory laptops, desktops, monitors, docking stations, mobile devices, and peripheral equipment. * Assist with employee onboarding, transfers, and offboarding, including equipment, account, software, and access readiness. * Install approved software and support device enrollment, configuration, patching, and endpoint-management processes. * Maintain accurate device assignments, inventory records, warranty information, and equipment-recovery documentation. * Serve as a primary onsite IT resource for the Miami/Dadeland office. * Travel to other Rubenstein Law offices throughout Florida for installations, troubleshooting, equipment replacement, office openings, relocations, expansions, and other technology needs. * Occasionally travel to New York offices when onsite technical support is required. * Coordinate with office contacts, Facilities, Internet providers, hardware vendors, and third-party support providers when onsite assistance is needed. * Perform basic onsite troubleshooting of network equipment, cabling, printers, conference-room technology, and connectivity under the direction of the Infrastructure team or managed service provider. * Diagnose issues systematically and determine whether the likely cause involves the user, endpoint, account, application, network, infrastructure, or vendor service. * Document symptoms, scope, business impact, exact error messages, screenshots, troubleshooting completed, and results before escalation. * Escalate advanced infrastructure and vendor-supported issues through established third-party support procedures while maintaining ownership of user communication and ticket follow-up. * Recognize potential P1 or P2 incidents and immediately follow the firm's Major Incident Management process. * Escalate suspected phishing, malware, account compromise, data exposure, or other cybersecurity incidents immediately. * Create and update Help Desk knowledge articles, troubleshooting procedures, and known-issue documentation. * Participate in team knowledge sharing, training, and continuous-improvement activities to increase first-contact resolution and reduce unnecessary escalations.