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# Implementation Specialist

- **Company:** BOBYARD INC.
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $85,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Asana, Software as a Service, Microsoft OneNote, Salesforce.Com
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/implementation-specialist-san-francisco-ca--aca65bdb-34ff-43e2-bce6-dcfd81ea3ef1

## About the Role

Construction, Product Demonstration, Artificial Intelligence (AI), Software as a Service (SaaS), Customer Relations, Onboarding, Customer Training, Concrete, Salesforce.com, Customer Relationship Management (CRM) Systems, * 2+ years in a customer-facing SaaS role - onboarding, implementation, training, or customer success

 * Comfortable running live training for non-technical or field-based users, not just technical buyers
 * Can juggle a high-volume portfolio of accounts at once without losing the thread on any of them
 * Clear, concrete written communication - your notes are why the next person never has to ask what happened
 * Hands-on with software yourself - you configure things, you don't wait on someone else to do it
 * Genuinely energized by construction, trades, or other real-world industries
 * No SaaS background required if you've got the industry instead - if you've run estimates, managed jobs, or worked the trades and want to move into tech, you'll pick this up fast

Nice to Have

 * Experience in vertical SaaS or construction tech
 * Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)
 * Prior experience in construction, estimating, or the trades
 * Bilingual (Spanish or otherwise) - useful with field crews

## Description

Implementation Specialist runs the day-to-day work of getting new mid-market customers live and trained on Bobyard. We're building this role because launch quality can't scale on ad hoc effort - someone needs to own kickoff calls, configuration, and training as a repeatable motion, at volume. You'll win when a customer's team is actually using Bobyard on real jobs, not just logged in, and when you can run that outcome across a full book of accounts every month, not just one at a time.

What You'll Do

 * Run kickoff calls and configure new mid-market accounts so they're ready to go within days of signature, not weeks
 * Deliver hands-on training that gets real crews - estimators, PMs, field staff - actually using Bobyard, not just clicking through a demo
 * Own a high-volume book of concurrent launches and keep every one of them moving without dropping details
 * Run repeatable training sessions and office hours, refining the curriculum as you see what actually lands with users
 * Catch stragglers early - flag accounts that are stalling before they quietly go dark
 * Document account context well enough that Customer Success can pick it up cold with zero re-explaining
 * Feed real, specific product and training feedback back to Product and Customer Success