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# Epic Cadence Analyst

- **Company:** Computer Task Group, Inc
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $125,000.0 - $130,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Server Administration, Epic Cadence, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/epic-cadence-analyst--e917b7af-c5ad-47ef-9edf-f2a2cc365a09

## About the Role

Epic Cadence (Scheduling), Epic Systems, Analysis Skills, Software Administration, Epic Systems, Analysis Skills, Identify Issues, Systems Administration/Management, Epic Cadence (Scheduling), Channel Strategies, The ideal candidate will possess strong Epic Cadence build and support experience, excellent problem-solving skills, and a commitment to delivering exceptional customer service. Relevant support responsibilities commonly include incident management, template maintenance, workflow analysis, testing, upgrades, and end-user support., * Epic Cadence Certification (current and active) required.

 * Minimum 5 years of Epic Cadence analyst experience supporting healthcare organizations.
 * Strong experience with Epic Cadence build, maintenance, optimization, and support.
 * Experience supporting scheduling workflows, provider templates, visit types, departments, resources, and decision trees.
 * Experience with incident management and ticketing systems such as ServiceNow.
 * Strong analytical, troubleshooting, and problem-solving skills.
 * Experience conducting testing, validation, and workflow analysis.
 * Excellent communication and stakeholder engagement skills.
 * Ability to work independently and manage multiple priorities in a fast-paced environment.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

## Description

* Provide day-to-day support for the Epic Cadence application, including incident resolution, service requests, and system maintenance.
 * Analyze, troubleshoot, and resolve complex scheduling and patient access issues.
 * Build, maintain, and optimize provider templates, visit types, scheduling workflows, decision trees, and related Cadence configurations.
 * Collaborate with operational stakeholders to gather requirements and translate business needs into system solutions.
 * Participate in system upgrades, enhancements, testing, and validation activities.
 * Develop and maintain application documentation, workflows, and support procedures.
 * Support change management and ensure adherence to established governance processes.
 * Work closely with other Epic application teams, technical teams, and third-party vendors on cross-functional initiatives.
 * Perform root cause analysis and recommend workflow improvements and optimization opportunities.
 * Participate in on-call support rotation and provide after-hours support as needed.
 * Assist with go-live, post-live stabilization, and ongoing operational support activities.
 * Ensure all support tickets and requests are documented and resolved within established service-level agreements (SLAs).