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# Plumbing Technical Customer Support Manager

- **Company:** H2O DEGREE, INC.
- **Location:** Bensalem Township, PA, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, QuickBooks (Software), Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/b942bc3a-6a13-454d-9a52-c8a066f6aa2e/plumbing-technical-customer-support-manager

## About the Role

· Minimum 2-4 years of relevant work experience.
· Demonstrated understanding of plumbing system components.
· Experience dealing with the plumbing channel including engineers, contractors, distributors & reps
· Understanding of electrical and HVAC systems a plus
· Must have strong customer service skills and proven ability to effectively work with all levels of management.
· Able to read and interpret diagrams, blueprints, and specifications.
· Strong technical background with the ability to troubleshoot customer problems.
· High proficiency levels with Microsoft Office products: Excel, Word, PowerPoint.
· Ability to develop and maintain customer relationships.
· Knowledge of Quickbooks or other quoting software a plus.
· Technology aptitude and ability to learn new IT systems and processes quickly.

## Description

Plumbing Inside Technical Customer Support
The Technical Services and Sales Support Specialist is responsible for determining customer requirements from telephone and e-mail discussions. The ideal candidate will have prior experience generating quotes from plumbing, mechanical and electrical specifications or blueprints and providing top-notch customer service to our wide customer base. This individual will also be required to support the internal sales team and manufacturer representative(s).
PRIMARY OUTCOMES/Major job elements
· Determine customer requirements and expectations in order to recommend specific products and solutions
· Prioritized, timely, and accurate execution of requests for quotes, specifications, and technical drawings.
· Prepare, present, and follow up on quotes in a timely manner.
· Recommend alternate products based on specifications and availability Support the management team with regard to issue resolution with suppliers.
· Support sales team, regional manager(s) and manufacturer representative(s) with specifications, quotations, technical knowledge, and any applicable jurisdictional codes or program information.
· Provide analytical insights for product solutions and services.
· Follow up on sales leads, and comfortable with visiting project sites.