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# IT Service Desk Analyst I

- **Company:** Word Of God Fellowship, Incorporated
- **Location:** Bedford, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Basic Access Authentication, Microsoft Outlook, Desktop Computing, Microsoft Office, Azure Active Directory, ServiceNow IT Service Management, Office365, Software Troubleshooting, Peripherals, Microsoft InTune, Information Technology, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/3101f3e4-7547-424e-a089-6239ae81d988/it-service-desk-analyst-i

## About the Role

* Previous professional Help Desk, Service Desk, Desktop Support, or Technical Support experience.
 * Experience supporting Windows 11 and Microsoft 365.
 * Experience with Active Directory and familiarity with Microsoft Entra ID.
 * Experience supporting computers, printers, mobile devices, and common office technology.
 * Experience using an IT ticketing or ITSM system.
 * Strong troubleshooting, documentation, communication, and customer-service skills.
 * Ability to prioritize multiple requests and know when to escalate an issue.
 * Ability to work independently and collaboratively within an IT team.

Preferred Qualifications

 * CompTIA A+, Security+, or Microsoft certification
 * Microsoft Intune certification or experience
 * Microsoft 365 administration certification or experience
 * macOS support experience
 * Remote-support tool experience, Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience and technical training., * Must be able to sit at workstation for extended periods of time * Requires normal range of hearing and vision
 * Must be able to work shifts as scheduled.
 * Must be able to work extended hours during special fundraisers, including the weekends and on call.

## Description

Daystar is seeking an IT Service Desk Analyst I professional with a servant's heart to join our Information Technology team. This individual serves as a primary point of contact for employee technical support, responsible for resolving common Level 1 issues, maintaining accurate ticket documentation, supporting user accounts and devices, and escalating more advanced issues to the appropriate IT team. Must be a Christian committed to the Gospel of Jesus Christ., The ideal candidate is organized, dependable, resourceful, customer-focused, and able to communicate clearly with both technical and non-technical users. Travel between Daystar locations and occasional evening or weekend support will be required. Occasional overnight, weekend, and after-hours support will be required, especially during fundraiser events.

 * Provide Level 1 technical support by phone, email, remote support, and in person.
 * Troubleshoot common hardware, software, Microsoft 365, printing, mobile-device, and user-access issues.
 * Own assigned tickets from initial contact through resolution or escalation.
 * Document, categorize, prioritize, and update all requests in the ITSM system.
 * Respond to tickets according to established SLAs and escalation procedures.
 * Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office.
 * Assist with Active Directory and Microsoft Entra ID tasks including password resets, account lockouts, group membership, and basic access requests.
 * Manage Devices and Users in Intune
 * Assist with employee onboarding, transfers, and offboarding.
 * Configure, deploy, troubleshoot, and replace Windows and Apple computers and peripherals.
 * Install approved software according to IT policies.
 * Assist users with iPhones, iPads, Android devices, MFA, email, and approved applications.
 * Install and troubleshoot printers, scanners, and common office technology.
 * Maintain accurate IT asset and equipment records.
 * Create and maintain Help Desk procedures and Knowledge Base articles.
 * Identify recurring issues and recommend improvements to Help Desk processes.
 * Escalate advanced issues to Systems, Security, Network, Applications, or other IT teams with complete troubleshooting documentation.
 * Assist with IT deployments, upgrades, office moves, and other assigned projects.
 * Participate in the Help Desk on-call rotation.
 * Escalate issues to Management as needed.
 * Work collaboratively within the IT Help Desk Team under the IT Help Desk Manager's leadership.