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# Desktop Analyst

- **Company:** Comresource, Inc.
- **Location:** Nashville, TN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Desktop Computing, Ethernet, Microsoft Exchange Server, Web Browsers, Network Topologies, IBM Notes, Knowledge Management, Microsoft Office, Citrix Systems, Software Engineering, Transmission Control Protocol (TCP), Symantec, System Availability, Microsoft InTune, Information Technology, Extreme Programming, Laptops, Altiris, Multiplatform, Visual Basic Language, Legacy Systems
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/79ac25e4-80be-4ce0-ab3b-249c03865854/desktop-analyst

## About the Role

* Two-year degree in Computer Science or equivalent experience
 * Working knowledge of infrastructure technology
 * Working knowledge of all hardware, hardware build, configuration, compatibility, upgrades, diagnostics, and troubleshooting
 * Desktop-based security methodologies
 * Troubleshooting capabilities for operating systems and OS modifications
 * Experience with Microsoft Intune and provisioning Windows endpoints
 * Excellent communication and interpersonal skills
 * Excellent verbal and written communication skills
 * Strong analytical, problem-solving, organizational, and planning skills
 * Ability to work well both independently and as a member of a high-performance team
 * Understanding of project management theory and team dynamics
 * Proven ability to effectively collaborate with others, initiate action, and adapt to change

Desired:

 * Proactive, innovative, and creative approach to meeting customer and enterprise needs
 * Experience supporting multi-platform environments including Windows 2000/XP Professional, Microsoft Office Professional Suite, Lotus Notes, Microsoft Exchange, Microsoft Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris
 * Good understanding of hardware and network topologies/protocols including HP and Dell desktops, laptops, network hubs, Ethernet, and TCP/IP protocol
 * Ability to participate in a rotating primary support role, including after-hours and weekend support
 * Periodic travel to support business initiatives
 * Expertise in Endpoint imaging and provisioning

## Description

* Fully own the evaluation of hardware and software requests that support current and future IT requirements
 * Evaluate client requests, prioritize and coordinate case workflow, and manage client escalations
 * Coordinate the fulfillment of detailed service requests
 * Assist in the resolution of advanced problems in high availability environments
 * Troubleshoot and resolve hardware and software issues
 * Install and configure standard, non-standard, and legacy applications
 * Assist with the resolution of advanced issues
 * Work on or coordinate projects of moderate size and organizational span
 * Assist onsite support team with re-provisioning endpoint PCs and re-enrolling them in the tenant
 * Provide strong communication and support to team members and stakeholders