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# Robotics Support Engineer (Austin)

- **Company:** Robco, Inc.
- **Location:** Austin, TX, United States
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Code Optimization, Communications Protocols, Software Debugging, Python (Programming Language), Modbus, Object-Oriented Software Development, Profibus, Software Engineering, Transmission Control Protocol (TCP), Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/robotics-support-engineer-austin-austin-tx--020fc45d-334c-4ce3-a056-b244c7434f4f

## About the Role

Robotics, Technical Support, Robotics, Industrial Robotics, Artificial Intelligence (AI), Category Development, Automation, Technical Support, Operational Support, Safety Systems, * Completed vocational training or a degree in Mechatronics, Electrical Engineering, Automation, Computer Science, Robotics, or comparable practical experience.

 * Several years of experience in field service engineering, technical support, or solutions engineering within robotics or industrial automation.
 * Solid technical foundation including basic object-oriented programming, ability to read/work with Python code, and strong knowledge of electrics and safety standards.
 * Familiarity with machine communication protocols (IO, Modbus TCP, Profinet, Profibus, IO-Link) and prior exposure to PLCs.
 * A universal, fast-learning, and hands-on mindset-someone who thrives when getting directly onto the shop floor to fix and optimize systems rather than managing a traditional ticket queue.
 * Culture-aligned mindset with strong ownership, high self-organization, and a pragmatic, structured working style suited for being the first person in the role.
 * Very good English skills (German is a plus) with outstanding interpersonal communication skills to bridge internal development teams and client operations.

## Description

* Lead and execute end-to-end Service & Support operations across the US as the foundational technical expert on the ground.
 * Serve in a hands-on Solutions Engineering capacity during your initial 3-month ramp-up to deeply master our proprietary stack, including Robflow, Robvision, PLCs, electrics, and safety systems.
 * Troubleshoot, diagnose, and resolve complex hardware and software issues directly on physical robotic machinery to analyze failure patterns and mechanical wear.
 * Read, analyze, and debug Python code and interface with common machine communication protocols (e.g., IO, Modbus TCP, Profinet, Profibus, IO-Link).
 * Independently prioritize, structure, and drive acute support topics and field escalations in a fast-paced scale-up environment.
 * Collaborate seamlessly with European engineering and solutions teams by cleanly documenting system bugs, edge cases, and hardware requirements for efficient task handoffs.
 * Build strong, empathetic relationships with US customers, ensuring technical issues are clearly explained and clients feel completely supported and valued.
 * Drive continuous product and service improvements by bringing field insights back to the core engineering teams.