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# Director of IT and Managed Services

- **Company:** Emerald Resource Group
- **Location:** Independence, OH, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Information Technology Consulting, Information Technology, Cloud Migration
- **Published:** October 27, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-80577928535A0FE9D5/

## About the Role

* 10+ years of IT experience, including leadership or consulting roles within a Managed Service Provider (MSP)
 * Strong communication and client management skills, and comfort working directly with owners of SMBs
 * Broad working knowledge of Microsoft 365, cloud platforms, networking, backup, and cybersecurity
 * Experience helping clients make cost-effective technology decisions
 * Ability to juggle multiple clients, priorities, and timelines in a fast-paced MSP setting

Nice to Have:

 * Experience with ConnectWise, IT Glue, or similar tools
 * Familiarity with light compliance frameworks (HIPAA, SOC 2, etc.)
 * Background in technology consulting, technical account management, or project management

## Description

* Serve as the senior technology lead and primary point of accountability for 15-20 managed services clients (mostly under $20M revenue)
 * Lead IT strategy, roadmap planning, and budgeting for each client
 * Oversee the delivery of managed services, ensuring service quality, responsiveness, and client satisfaction
 * Host quarterly business reviews (QBRs) and build strong relationships with business owners and stakeholders
 * Guide clients on cloud adoption, Microsoft 365, cybersecurity best practices, and technology upgrades
 * Collaborate with internal MSP support teams to execute IT projects and daily support
 * Identify opportunities to reduce risk, improve uptime, and align IT spend with business goals