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# IT Helpdesk Technician

- **Company:** Savvy, Inc.
- **Location:** Bedford, MA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Outlook, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Microsoft SharePoint, Wi-Fi Technology, Microsoft Onedrive
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/5c47d935-5be9-4ded-9317-ce12143dfd9b/it-helpdesk-technician

## About the Role

* Strong working knowledge of Microsoft Windows 11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office apps).

 * Experience with Active Directory user and group administration.

 * Mobile device troubleshooting for iOS and Android.

 * Excellent written and verbal communication skills, with the ability to explain technical concepts to non technical users and interact professionally with employees at all levels, up to and including C-level executives. * Strong customer service mindset with a focus on timely ticket resolution and follow-through.

 * Detail-oriented with strong documentation habits. * General understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi) and information security principles.

Experience Required:

 * Minimum 2-3 years of hands-on experience providing Tier 1 support for end user devices (laptops, desktops, and mobile devices) in a business environment.