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# Field Technical Support Representative III

- **Company:** eTeam Inc
- **Location:** Minneapolis, MN, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Networking Basics, Server Administration
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/field-technical-support-representative-iii-mn--9c491a1d-6121-446c-b01c-4dc4a31612e5

## About the Role

On Site Support, On Site Support, Operating Systems, Identify Issues, Technical Support, Customer Relations, Customer Satisfaction, Hardware Administration, Software Administration, Customer Escalations, * 1-4 years of technical support experience.

 * Experience supporting Windows or other operating systems.
 * Basic networking and troubleshooting knowledge.
 * Strong problem-solving and communication skills.
 * Ability to work independently and in a team environment.
 * Experience in desktop, field, or technical support roles preferred.

## Description

We are seeking an experienced Technical Support professional to provide remote and customer-facing support for hardware, software, operating systems, and related technologies. The ideal candidate will troubleshoot technical issues, assist end users, coordinate escalations, and ensure a high level of customer satisfaction.
Responsibilities

 * Provide technical support for hardware, software, and operating system issues.
 * Investigate and resolve customer-reported problems.
 * Deliver remote troubleshooting and issue resolution.
 * Escalate complex incidents when necessary.
 * Support system maintenance and service activities.
 * Document troubleshooting steps and resolutions.
 * Work closely with internal teams and service partners.
 * Monitor recurring issues and identify improvement opportunities.
 * Maintain excellent customer service standards.