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# IT Services Specialist II

- **Company:** Iridium Satellite, LLC
- **Location:** McLean, VA, United States
- **Experience:** Experienced
- **Salary:** $70,000 - $95,000
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, JIRA, Microsoft Azure, Linux, Network Troubleshooting, MATLAB, Network Architecture, Network Protocols, Topdesk, Pandas, Information Technology, Zendesk, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://diversityjobs.com/career/18751212/It-Services-Specialist-Ii-Virginia-Mclean

## About the Role

Iridium is seeking an IT Services Specialist II to join our Technical Support team. As an IT Services Specialist II, you will be responsible for diagnosing and resolving complex technical issues related to hardware, software, and network infrastructure, working closely with Tier I staff to resolve issues in a timely manner to support our customers. In this role, you will focus primarily on managing Tier I escalations, troubleshooting advanced issues, and collaborating with Tier III staff to escalate problems that require more comprehensive solutions. You'll bring deep technical knowledge, excellent communication skills, and a passion for helping others., * 2-3 years of experience in a Tier I or Tier II support role

 * Proficiency in the Linux operating system
 * Strong understanding of network protocols
 * Familiarity with help desk software such as Zendesk, ServiceNow, or Jira Service Management
 * Strong analytical and problem-solving skills
 * Excellent communication and collaboration skills
 * The ability to work independently and as part of a team

Things That Would be Great if You Brought to the Table:

 * Bachelor's degree in IT, Computer Science, or a related field
 * Experience with Atlassian Jira and Azure DevOps
 * Proficiency in Python libraries such as Pandas, Polars, H3, or Folium
 * Proficiency in MATLAB
 * Experience in generating analysis reports and delivering them

Work Environment:

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium's Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth.

## Description

Aireon is certified to provide surveillance as a service to global customers in a safety-critical industry. This role is essential to the delivery of this service and will be required to reach and maintain an acceptable standard of competency. Aireon will provide initial and ongoing training to support competency standards. This is measured through assessment that is renewable annually.
What You'll Do:
Troubleshoot and resolve advanced hardware, software, and networking issues

 * Provide support for our core service and commercial services
 * Manage support tickets from Tier I escalations, ensuring a timely resolution
 * Document technical solutions and create procedures for other Tier II and Tier I staff
 * Collaborate with Tier III to resolve complex problems
 * Assist in training and mentoring Tier I support staff
 * Monitor Jira ticket queues and facilitate the resolution of outstanding incidents