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# Software Support Engineer - Mandarin Speaking

- **Company:** Sterling Engineering
- **Location:** Dallas, TX, United States
- **Salary:** $80,000 - $105,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, BASIC (Programming Language), Databases, Domain Name System (DNS), Windows Servers, Network Configuration and Change Management, Networking Basics, Proprietary Software, Software Systems, Systems Integration, TCP/IP, Information Technology, Software Performance
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/f0208253-816c-48eb-9987-b5fb96364cb7/software-support-engineer-mandarin-speaking

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
 * Strong experience supporting Windows environments, including Windows 10/11 and Windows Server.
 * Working knowledge of networking fundamentals, including TCP/IP, DNS, and basic infrastructure troubleshooting.
 * Previous experience in technical support or another customer-facing technical role.
 * Must be able to travel within Texas up to 50%
 * Must be able to speak Mandarin

## Description

* Provide remote technical support by phone and email for proprietary software applications.
 * Troubleshoot Windows operating systems, networking, and system-level issues affecting software performance.
 * Install, configure, and support software solutions at customer locations.
 * Assist customers with network configuration, system integration, and basic IT administration.
 * Diagnose and resolve software and hardware issues both remotely and on-site.
 * Conduct customer training sessions both on-site and in classroom environments.
 * Set up and maintain Windows servers and database environments as needed.
 * Collaborate on and lead technical projects involving software, systems, and infrastructure.
 * Document technical issues, solutions, and best practices to improve support efficiency.
 * Manage multiple support requests, prioritize effectively, and follow issues through resolution.
 * Maintain a professional, customer-focused approach during all customer interactions.
 * Work collaboratively with internal teams and customers to identify and implement effective technical solutions.