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# Desktop Support Technician

- **Company:** Insight Incorporated
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Desktop Computing, Interaction Design, Microsoft Office, Productivity Software, ServiceNow IT Service Management, Connectivity Problems, Usage Tracking, Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.adzuna.com/details/5728751736

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
 * 2+ years of experience in desktop support or a similar IT support role.
 * Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
 * Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
 * Familiarity with ITIL best practices for incident management, problem management, and change management.
 * Excellent communication skills and ability to interact professionally with end-users of all technical levels.
 * Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
 * Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

## Description

* Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
 * Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
 * Install, configure, and maintain desktop operating systems, applications, and software updates.
 * Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
 * Setup Conference room with AV equipment as needed
 * Provide support for RingCentral phone system escalate issues as needed
 * Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail
 * Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
 * Document and track support requests, resolutions, and user interactions in the IT ticketing system.
 * Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
 * Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
 * Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
 * Setup and delete user accounts in AD.
 * Assign permissions via group assignments.
 * Setup Printers on users' computers and map network drives as needed.
 * Must be on call during weekends and off hours as required.