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# Contract IT Support Engineer

- **Company:** Simplex, Inc.
- **Location:** Hoffman Estates, IL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software as a Service, Cloud Computing, Collaborative Software, Information Systems, Identity and Access Management, Information Technology Operations, User Provisioning Software, Okta, Information Technology, Slack, Casper Suite, Gsuite
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/6b7a6ddd-677e-4608-bae7-2d3ea8f503fe/contract-it-support-engineer

## About the Role

* 2-3 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.
 * Experience with Orchard Lab Information Systems Software and Associated Lab Equipment is preferred but not required.
 * Strong knowledge of macOS and Apple hardware troubleshooting.
 * Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
 * Hands-on experience supporting AV equipment and Zoom Room configurations.
 * Familiarity with Jamf or other Apple device management tools.
 * Impeccable customer service and communication skills-especially when working with senior leaders.
 * Strong organizational and prioritization abilities; able to work independently with minimal supervision.
 * Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).

## Description

This is a contract with the potential of a permanent position based in Hoffman Estates, IL. We are unable to consider C2C or H1B.

This role blends hands-on technical support and some systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments.

While experience with Lab Information Systems SW experience (Specifically Orchard / Clinisys software and associated Lab Equipment) would be an immediate "knock-in" for us, it is not required. What is required is a polished, service-minded IT Support Engineer to support our Hoffman Estates team.

You'll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you'll be the local face of IT-proactive, calm under pressure, and committed to operational excellence.

They a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential.

What You'll Do

 * Administer and support Google Workspace, Zoom, Slack, Orchard Software and other core SaaS tools, including user provisioning and access management.
 * Deliver in-person support at our Hoffman Estates office, resolving hardware, software, and connectivity issues with professionalism and empathy.
 * Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
 * Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
 * Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
 * Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
 * Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email-prioritizing clarity, speed, and accountability.
 * Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
 * Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.