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# Technical Support Analyst

- **Company:** Trimble Inc.
- **Location:** Princeton, NJ, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** HTML, Java (Programming Language), JavaScript (Programming Language), Microsoft Windows, Android Software Development, Apple IOS, JIRA, C Sharp (Programming Language), Data Transmissions, Database Queries, Linux, Python (Programming Language), Log Analysis, Microsoft Servers, Software Engineering, SQL Databases, Web Services, Extensible Markup Language (XML), Scripting, ReactJS, SOAPAPI, Wireless Devices, AngularJS
- **Published:** October 27, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-FCED1F74CF74A95F36/

## About the Role

* Bachelor degree or equivalent practical experience in a technology-related field.
 * Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems.
 * Proficiency using and troubleshooting SQL, XML, HTML, and Scripting languages.
 * Hands-on experience navigating and supporting various operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers.
 * Excellent written and verbal communication skills with the ability to explain complex concepts to technical and non-technical audiences.

Bonus Points For:

 * Prior experience utilizing Jira software, CRM casing tools, or working within the Software Development Life Cycle (SDLC).
 * Hands-on background with mobile communications, wireless devices, or device log analysis.
 * Domain knowledge or operational experience within the transportation and logistics industry.
 * Familiarity with REST/SOAP APIs, Web Services, or languages like Java, C#, Python, JavaScript, Angular, or React.

## Description

Are you passionate about solving complex technical challenges and optimizing solutions for customers and partners using Trimble Transportation's diverse tools? Join Trimble Transportation to troubleshoot critical issues, identify product enhancements, and collaborate across engineering and product teams to make moving freight safer, simpler, and more efficient!, In this role, you will serve as a vital technical conduit between commercial clients and internal development teams, taking ownership of deep root-cause troubleshooting and directly shaping the quality, reliability, and functionality of essential transportation management software., * Investigate, troubleshoot, and resolve hardware, software, and TMS solution issues using CRM and casing platforms.

 * Partner directly with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution.
 * Deliver an outstanding customer support experience across phone, email, web, and chat channels while meeting team SLAs and KPIs.
 * Analyze device logs, database queries, and system behaviors to perform thorough root cause analysis on complex technical issues.
 * Recommend improvements for business processes, technical support tools, research approaches, and internal documentation., * Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
 * Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."