> Markdown version of [/jobs/ext/3963852-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/3963852-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Engineer

- **Company:** Fidelity National Information Services
- **Location:** Bolingbrook, IL, United States
- **Salary:** $62,338.0 - $99,736.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Unix, Data Transmissions, Software Debugging, Linux, IBM WebSphere MQ, Issue Tracking Systems, Linux Servers, Windows Servers, Network Connections, Connect-Direct (Internet Protocols Based Network Software), Network Protocols, Server Administration, TCP/IP, File Transfer Protocol (FTP), Network Support, Multiplatform
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-engineer-bolingbrook-il--68d09a9e-8388-43b7-81c8-9f10f3ceafd1

## About the Role

Technical Support, Finance, Brokerage, Technical Support, Software Administration, Product Support, Multiplatform/Cross-Platform, Network Support, Linux Operating System, Team Player, * Knowledge of basic problem resolution and escalation practices

 * Ability to provide appropriate level of support and guidance with FIS Brokerage applications and procedures
 * Knowledge of TCP/IP and other network protocols
 * Knowledge of Windows & Linux Server OS and communication applications (FTP management, WebSphere MQ, Connect Direct, etc...)
 * Experience with troubleshooting, diagnosis and resolution of complex technical issues as well as escalation
 * Ability to translate technical concepts to non-technical personnel highly desired.
 * Excellent interpersonal, analytical, business and technical judgment, negotiation, problem solving and verbal and written communication skills.
 * Monitor, assist with and debug data transmissions via various transmission methods
 * Maintain FIS Brokerage Security access for full service customers
 * Monitor production servers disk space, memory, CPU, etc. via tools provided and take appropriate action when necessary
 * Maintain custom Windows and Unix Scripting processes
 * Work ticket for production issues and change requests
 * Effective use of listening skills to develop an understanding of client inquiries and problems

Added bonus if you have:

 * Demonstrated experience troubleshooting both Linux and Windows Servers
 * Proven experience interacting with external and internal Clients/Customers.

## Description

FIS Brokerage is looking for a technical support personnel who will be responsible for technical application troubleshooting and support multiple products/platforms. Application Support for SGN Applications and System level Monitoring. This position will also provide troubleshooting with connectivity issues for various clients and external and internal vendors.

About the team:

You would be working with some of the best technologists in the industry supporting a complex Linux environment for FIS Brokerage. This is an exciting and collaborative team. We are passionate about our work and take a client-first approach to everything we do.

Position Responsibilities:

 * L1 Monitoring and Production support.
 * Monitor connectivity between clients and FIS Brokerage network.
 * Monitor and Investigate error alerts from various systems.
 * Responsible for first level technical system support for multiple customers along with some implementation of network connectivity for new and existing customers.
 * Communication with internal and external clients.
 * Answer client questions relating to transmissions and connections.
 * Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
 * Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
 * Adhere to compliance rules relating to trading, trade monitoring and reporting.
 * Follow SOPs and escalation procedure as defined.
 * Other related duties assigned as needed.
 * Position is 80% technical and 20% project/customer management.
 * Supporting 24x7x365 Operations (rotating on-call and holiday support is required)