> Markdown version of [/jobs/ext/3964189-it-technology-decision-makers-paid-itsm-esm-research-study-us](https://www.wearedevelopers.com/jobs/ext/3964189-it-technology-decision-makers-paid-itsm-esm-research-study-us). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT & Technology Decision Makers - Paid ITSM/ESM Research Study - US

- **Company:** Prolific, Inc
- **Location:** New York, NY, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, JIRA, Information Systems, Information Technology Operations, SuccessFactors, Automated Data Processing (ADP), HR Software, Information Technology, Oracle HCM, Workday, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-technology-decision-makers-paid-itsm-esm-research-study-us-new-york-ny--b70c3b05-f230-49a6-8db9-bfed9a39c896

## About the Role

IT Service Management (ITSM), Artificial Intelligence (AI), Data Collection, Information Technology & Information Systems, IT Service Management (ITSM), Testing, Technical Operations, Technical Support, Atlassian JIRA, ServiceNow, * Professional Experience:Director-level or above experience in IT, Technology, IT Operations, or a related function

 * Domain Knowledge: deep background in one or more areas such as IT Service Management, IT Operations, or Enterprise Service Management
 * ITSM/ESM Experience: current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
 * Decision-Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
 * Analytical Thinking: the ability to draw on complex IT service workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
 * Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on IT policy, compliance, or service management topics
 * A PayPal account to receive payment from our clients, * ITSM/ESM Platforms: direct experience with tools such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks is required.
 * HRIS Platforms: familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM is desirable.
 * Productivity & Analysis: familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration.

## Description

We're looking for IT and Tech Leaders with hands-on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject matter experts. If you have the necessary experience, we'll send you a quick 10- to 15-minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real-world IT insight., * Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes

 * Scenario Review: apply your real-world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows
 * Surveys & Interviews: participate in structured surveys or interviews where your domain expertise informs research into service management practices and IT operations
 * Product & Process Feedback: provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in IT and operations contexts
 * Framework Input: contribute subject matter expertise to help research teams better understand how IT functions use and evaluate service management platforms