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# IT Asset Recovery Coordinator

- **Company:** Everforth Apex
- **Location:** Daytona Beach, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Electronic Mailing, Information Technology Operations, Microsoft Office, ServiceNow IT Service Management, Information Technology, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.dice.com/job-detail/12dd06c3-ce81-4ebd-a568-f5a2802b1880

## About the Role

This employer is seeking an organized and customer-focused IT Asset Recovery Coordinator to support the Digital Workplace team. This role serves as a key point of contact for asset recovery, equipment lifecycle management, ticket coordination, and customer support activities. The ideal candidate is comfortable making outbound calls, possesses strong communication skills, and thrives in a process-driven environment. This opportunity provides exposure to IT operations while utilizing strong customer service, organizational, and administrative skills., Education: High school diploma or equivalent administrative training.

Experience: One or more years of customer service, support, administrative, call center, or coordination experience.

Technical Skills: Proficiency with Microsoft Office applications, specifically Outlook and Excel, and familiarity with phone and email communications.

Preferred Qualifications

 * Exposure to ServiceNow or other IT ticketing systems
 * Experience supporting IT, operations, logistics, or asset management teams
 * Basic understanding of IT concepts and technology environments
 * Experience tracking assets, equipment, inventory, or service requests

## Description

* Contact employees, branch managers, and production managers regarding equipment returns and asset recovery
 * Coordinate and track IT asset return processes and process return shipping labels
 * Manage, track, and update ServiceNow tickets, ensuring unresolved requests and outstanding actions are followed up on
 * Create and route tickets related to device compliance and connectivity concerns
 * Support employee termination workflows and associated equipment returns
 * Maintain accurate tracking documentation and records for asset management
 * Provide regular progress updates to management on ticket and asset-related activities
 * Handle approximately 15 to 20 outbound and inbound calls per day
 * Assist with additional administrative and operational support tasks as workload allows