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# Scientific Support Specialist

- **Company:** Bio-Techne
- **Location:** Minneapolis, United States
- **Experience:** Experienced
- **Salary:** $49,700.0 - $81,650.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Data Analysis, Software Applications, Microsoft Dynamics AX, Databases, Microsoft Office, Salesforce.Com, SAP Ariba
- **Published:** October 27, 2026
- **Apply:** https://startup.jobs/scientific-support-specialist-research-diagnostic-systems--10588527

## About the Role

* Bachelor's degree or equivalent in molecular biology, laboratory science, immunology, cell biology, biochemistry

 * 2+ years of laboratory experience

Knowledge, Skills, and Abilities:

 * Extensive technical skills in one of the following areas, and general knowledge in remaining areas: Cell Culture, ELISA, Western blot, Flow Cytometry, IHC/ICC, Molecular Biology, Protein Chemistry

 * Problem solving and critical thinking, which includes the ability to identify and appropriately evaluate an alternative course of action

 * Verbal and written communication including technical writing skills.

 * Presentation skills, allowing the ability to communicate professionally across all layers of the organization, as well as with customers

 * Assisting customers in a professional manner.

 * Ability to establish effective relationships throughout the company, to solicit key ideas and information.

 * Critical review of scientific literature to identify key points or concepts and summarize.

 * Planning, organizing, time management, and multi-tasking to complete assignments in an efficient manner

 * Willingness and ability to work with a variety of computer applications and quickly apply these tools to fulfill the duties of the job with respect to communications, documentation, data analysis and customer support. Such as:

 * Microsoft Office Suite including MS Word, MS Excel, MS Access

 * MS Dynamics AX

 * Salesforce.com

 * Attention to details and performance at a high level of accuracy

 * Working independently and with a team

 * Ability to work hours that conform to standard business operations (7:00 AM to 6:00 PM CST)

## Description

The responsibilities of this position are to provide technical support on company products, with a focus on first-class customer experience. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of company products. Utilize scientific experience and work closely with sales, marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up., * Offers technical support to customers on use of company products (complaint follow-up and answering customer questions, etc.)

 * Works on problems of diverse scope where analysis requires evaluation of identifiable factors

 * Provides guidance and recommendations on products based on end user needs and research interests, and utilizes customer interactions to improve business opportunities

 * Participate in selected Subject Matter Expert (SME) team. This includes developing and maintaining Subject Matter (SM) materials

 * Writes, edits, and maintains technical literature (Q/A database, product inserts, protocols, and internal reference databases)

 * Keeps up to date on current technology and use of product lines (attending seminars, reading current scientific literature, using products in lab)

 * Coordinates Notifications, including Field Notifications, Discontinuations and New Product Releases

 * Provides Technical Training and literature for internal customers

 * Performs additional duties as assigned