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# Jira Service Management Engineer

- **Company:** OpenKyber LLC
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, JIRA, Software as a Service, RAID, Microsoft PowerPoint, Oracle Fusion Middleware, Smartsheet, Data Management
- **Published:** October 27, 2026
- **Apply:** https://www.careerjet.com/jobad/us95cf263a2d8978e61a4c9be5f420b417

## About the Role

* 7+ years of experience in program/project management, PMO delivery, or program coordination supporting large-scale SaaS, enterprise technology, or transformation programs .
 * Strong hands-on experience with Jira , including boards, filters, dashboards, workflows, and program-level data management.
 * Experience managing RAID logs, decision registers, project plans, dependencies, risks, and executive reporting .
 * Advanced Excel and strong PowerPoint skills; hands-on Smartsheet experience preferred.
 * Oracle Fusion experience strongly preferred/desired , particularly within enterprise transformation or modernization programs.
 * Exceptional organizational skills, attention to detail, and follow-through, with the ability to independently close action items and drive accountability.
 * Strong communication and stakeholder-management skills, with the confidence to challenge assumptions and surface issues early.
 * Demonstrated growth mindset and interest in continuously improving program processes and delivery effectiveness.
 * Comfortable using AI-enabled tools to accelerate delivery activities, with sound judgment to validate outputs before they are used or shared.

## Description

Overview We are seeking an experienced, delivery-focused Program Managers to drive the operational and delivery engine of a complex, cross-functional transformation program. This is a hands-on role for someone who goes beyond reporting and meeting coordination - someone who thrives in the details, drives execution across workstreams, and ensures program data is accurate, actionable, and leadership-ready. The ideal candidate brings strong program governance, hands-on Jira and Smartsheet experience, exceptional follow-through, and the ability to identify and resolve risks before they become delivery issues. Oracle Fusion experience is a strong plus. Responsibilities

 * Own the day-to-day integrity of the Jira program board , including user stories, decisions, risks, actions, classification, dashboards, filters, and data quality across workstreams.
 * Maintain the RAID register and decision log , ensuring risks, issues, dependencies, assumptions, and decisions are current and actively managed.
 * Prepare weekly executive status reporting , consolidating inputs across workstreams into an accurate, reconciled view for senior and C-suite leadership.
 * Maintain the Smartsheet project plan , tracking dependencies, critical-path activities, milestones, and task-level progress.
 * Drive deliverables through completion and sign-off, following up on commitments and removing execution blockers.
 * Identify emerging risks, issues, and dependencies early , escalating appropriately and driving them toward resolution.
 * Partner with engineering, product, business, and other cross-functional stakeholders to maintain alignment and execution momentum.
 * Continuously improve program processes, reporting, data quality, and delivery practices.