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# IT Support Specialist

- **Company:** Comresource, Inc.
- **Location:** Columbus, OH, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Software Applications, System Configuration, Data Transmissions, Disaster Recovery, IT Management, Microsoft Office, Network Architecture, Remote Desktop Services, Azure Active Directory, Software Deployment, Information Technology, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/ed0f3b0c-6405-4cfa-91ca-afb606b96b94/it-support-specialist

## About the Role

* Bachelor's degree in Information Technology or related field, or equivalent experience leading enterprise IT support teams
 * 2 years of Information Technology-related experience
 * Experience with PCs, mobile phones, iPads, and software support
 * Experience supporting remote field personnel
 * Experience with desktop support running Microsoft Windows 11 or newer and Microsoft Office
 * Experience with incident management tools
 * Experience installing, configuring, and supporting software applications
 * Experience researching technical issues and finding best-fit resolutions
 * Basic understanding of network infrastructure, server infrastructure, data communications, and telecommunications systems
 * Understanding of basic security principles, procedures, and policies
 * Demonstrated ability to communicate effectively with peers and all levels of management
 * Strong interpersonal, written, and oral communication skills
 * Ability to present ideas in user-friendly language
 * Comfortable working with all levels of the organization
 * Strong organizational skills and demonstrated ability to be detail-oriented
 * Willingness to travel to remote sites

## Description

* Resolve escalated technical issues from the service desk, ensuring timely resolution and customer satisfaction
 * Provide advanced troubleshooting and support for PCs, mobile phones, iPads, and peripheral hardware
 * Support remote field personnel via remote desktop tools and phone communication to ensure operational continuity
 * Manage and execute complex software installations, configurations, and updates across the organization
 * Administer user accounts, groups, and permissions within Microsoft Entra ID and Exchange Online
 * Assist in creating and maintaining technical documentation, standard operating procedures, and knowledge base articles
 * Perform hands-on hardware deployment, reclamation, and disposal for end-user computing equipment
 * Collaborate with HR and business units to execute the technical requirements of employee onboarding and off-boarding processes
 * Identify recurring technical trends and perform root cause analysis to suggest permanent fixes rather than temporary workarounds
 * Assist in the implementation of new technology solutions and end-user computing projects as directed by IT leadership
 * Provide guidance, coaching, and informal mentorship to Tier I Support Services
 * Ensure compliance with company security policies and assist with physical and virtual security management
 * Assist with software license tracking and compliance enforcement
 * Support disaster recovery efforts and emergency management tasks as needed