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# IT Support & Service Desk Specialist

- **Company:** The Job Network
- **Location:** McLean, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/25702480-dffc-4d88-be65-1f6eb04aa6a5/it-support-service-desk-specialist

## About the Role

* U.S. Citizenship is required
 * Must be able to obtain and maintain a Public Trust clearance
 * The work location may be remote or onsite in Washington, DC; Atlantic City, NJ; or Oklahoma City, OK. Candidates should be open to working in any of these locations
 * Must be able to travel within U.S., * Bachelor's degree in a related field
 * 5+ years of progressively responsible technical support, application support, systems support, or related experience
 * 2+ years of IT service desk, help desk, desktop support, user support, or related experience.
 * Strong customer-service, troubleshooting, and communication skills.
Familiarity with IT service management and ticketing practices.

Preferred Qualifications:

 * ServiceNow or comparable ITSM platform experience.
 * ITIL knowledge or certification.
 * Microsoft 365 and enterprise Windows support experience.
 * Application or production support experience.

## Description

NDi is building a pipeline of IT Support and Service Desk Specialists ranging from early-career user-support professionals through experienced technical support engineers., * Receive, document, categorize, prioritize, troubleshoot, and resolve incidents and service requests.

 * Provide responsive technical assistance to end users.
 * Troubleshoot application, account, access, desktop, connectivity, and system issues.
 * Escalate complex incidents to appropriate technical teams.
 * Communicate incident and request status clearly to users and stakeholders.
 * Follow established incident, request, security, and access-management procedures.
 * Develop and maintain knowledge articles and user-support documentation.
 * Identify recurring issues and opportunities for improved support or automation.
 * Support service-quality and continuous-improvement initiatives.