> Markdown version of [/jobs/ext/3964987-it-support-desktop-and-helpdesk](https://www.wearedevelopers.com/jobs/ext/3964987-it-support-desktop-and-helpdesk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support (Desktop and Helpdesk)

- **Company:** System One
- **Location:** Lowell, AR, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Macintosh Computers, Cloud Computing, Linux, Issue Tracking Systems, Microsoft Copilot, Software Engineering, Office365, Claude, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/74ce2967-0a87-461e-8057-22911064b487/it-support-desktop-and-helpdesk

## About the Role

* 2-4 years of experience in IT helpdesk or desktop support within a corporate environment
 * Strong knowledge of Windows, Mac, and Linux operating systems
 * Experience with Microsoft 365 applications, including installation and troubleshooting
 * Familiarity with ticketing systems such as ServiceNow
 * Experience troubleshooting printers, mobile devices, and other office technology
 * Knowledge of user account administration, MFA, password resets, and device management
 * Ability to lift up to 50 pounds

## Description

* Provide desktop and helpdesk IT support for employees using PCs, Macs, printers, mobile devices, and other office equipment
 * Troubleshoot and resolve hardware and software issues across Windows, Mac, and Linux operating systems
 * Assist users with cloud-based and locally installed applications, including Microsoft 365
 * Perform day-to-day identity and device administration, including account and group management, MFA and password resets, license assignments, device enrollment, and compliance
 * Support employee access to approved AI tools, including Claude and Copilot, by assisting with provisioning, basic troubleshooting, and everyday use
 * Manage the service ticket queue and resolve support requests in a timely manner
 * Collaborate with the broader IT team and stakeholders to escalate and resolve technical issues
 * Ensure IT policies, procedures, and best practices are followed
 * Perform routine maintenance, updates, and troubleshooting on IT equipment
 * Maintain accurate records of IT assets, service tickets, and support activities