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# Senior Technical Support Engineer

- **Company:** Advantest Corp
- **Location:** San Jose, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Microsoft Security Essentials, Software Deployment
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-technical-support-engineer-san-jose-ca--bccf1322-3d87-4d8c-ad0e-57d87fe7d585

## About the Role

Technical Support, On Site Support, Technical Support, GSEC - GIAC Security Essentials Certification, Research & Development (R&D), Product/Service Launch, Data Analysis, Data Collection, Safety/Work Safety, Product Safety, * Bachelor's or master-degree in Mechanical, Thermal, Mechatronics Engineering, or relevant field with 4 to 6 years of working experience in semiconductor manufacturing industry.

 * Experiences in semiconductor package handling/ probing, thermal technologies and automation system.
 * Strong troubleshooting and problem-solving skills.
 * Global mindset and industrial knowledge to support the regional teams and collaborate with global teams.
 * Excellent communication for internal/ external customers support, technical sharing and R&D collaboration.
 * Short notice business trip travel, domestic and oversea.
 * Extended working hours & weekend/ holiday support for critical project or escalation support demands.

## Description

* Provide effective technical consultation and onsite support for handling/ probing and thermal issues.
 * Consolidate and monitor failure trend and proactively review data and discussion with GSEC and R&D for product (handler/ prober) improvement.
 * NPI evaluation support
 * Evaluation preparation and execution as planned.
 * Compiling data analysis and conclusion review with R&D.
 * Suggest solution improvement ideas and collaborate with R&D to continue enhancing solution reliability and robustness (throughput, stability, thermal & etc) for production deployment.
 * Quality and Safety
 * Handle product safety tracking follows up and management. RFI, FCO, ANZEN.
 * Ensure product safety (handler/ prober and customer products) with proper operation training conducted for field service team and customers.
 * Knowledge Transfer
 * Conduct technical/ knowledge transfer to field service engineers and customers to operate, maintain, troubleshoot the handler/ prober.
 * Conduct workshops and optimization know-how to field service engineer and customers and "train the trainer" program.