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# 3rd Line WINTEL Engineer

- **Company:** LA International Computer Consultants Ltd
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Configuration Management, Data Centers, Domain Name System (DNS), Microsoft Servers, Windows Servers, NetApp Applications, Server Virtualization, VMware Virtualization, Backup and Restore, Wintel, Information Technology, Network Server, Wsus, Vmware
- **Published:** October 27, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/F319FEDC445C72BB8F

## About the Role

Proven experience in a 3rd Line WINTEL or Windows Server infrastructure engineering role.

 - Strong knowledge of Windows Server 2016, 2019 and 2022.
 - Hands-on experience with Active Directory, DNS and WSUS.
 - Strong VMware virtualisation experience.
 - Experience with Windows Server builds, gold images, patching and upgrades.
 - Experience supporting Microsoft System Center Operations.
 - Knowledge of backup technologies, particularly NetApp SAN and Cohesity.
 - Strong Scripting and automation capabilities.
 - Experience supporting physical and virtual server infrastructure.
 - Advanced troubleshooting, incident investigation and problem-solving skills.
 - Understanding of ITIL processes, including Change, Release and Configuration Management.
 - Experience working with ITSM tools and delivering against SLAs and KPIs.
 - Strong communication, customer service and stakeholder management skills.
 - Experience supporting secure infrastructure or Defence environments would be advantageous.

## Description

Provide 3rd Line technical support across Windows Server 2016, 2019 and 2022 environments.

 - Build, configure and maintain Windows Servers hosted on VMware clusters.
 - Create and maintain automated server builds, gold images, technical documentation and work instructions.
 - Install, configure and rack physical Servers within data centres.
 - Perform Windows Server patching, upgrades and ongoing infrastructure maintenance.
 - Support Active Directory, DNS and Windows Server Update Services (WSUS).
 - Investigate, troubleshoot and resolve complex infrastructure incidents and technical issues.
 - Support backup infrastructure, including NetApp SAN and Cohesity.
 - Monitor infrastructure performance and produce capacity management reports.
 - Maintain compliance with Change, Release, Configuration and Security Management processes.
 - Support infrastructure testing, troubleshooting and project delivery activities.
 - Manage technical support tickets within agreed SLAs and KPIs.
 - Identify and escalate technical risks, issues and delivery dependencies.
 - Attend engineering meetings and provide progress updates to stakeholders.