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# NOC Technician

- **Company:** Skyline Technology Solutions, LLC
- **Location:** Glen Burnie, MD, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Office, Networking Basics, Network Monitoring, Computer Network Operations, Break Fix, Reliability of Systems, Information Technology, Performance Monitor, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.adzuna.com/details/5882295445

## About the Role

We're seeking a detail-oriented and customer-focused IT professional who thrives in fast-paced, mission-critical environments with a passion for both technology and customer service. Our ideal NOC Technician is a technically curious problem-solver who can balance hands-on troubleshooting with proactive monitoring, maintain composure during critical incidents, and communicate effectively with both technical and non-technical audiences. You'll be a vital part of our 24/7 NOC operations, ensuring network reliability while continuously developing your technical expertise., * Ownership Mentality - You take full accountability for your tickets and incidents from start to finish

 * Drive for Results - You consistently meet SLAs and resolution targets under pressure
 * Continuous Learner - You actively seek to expand your technical and professional capabilities
 * Detail-Oriented - You catch what others miss and ensure nothing falls through the cracks
 * Perseverance - You follow complex issues through to complete resolution
 * Service-Focused - You understand that behind every ticket is a customer depending on our reliability, * Bachelor's degree in computer science or engineering-related field (Preferred)
 * 1-2 years of experience working in a Network Operations Center (NOC).
 * 1-2 years of Customer Service experience.
 * CCNA/JNCIA certifications (or the ability to get one within 90 days of employment) are required.
 * Network+/Security+ certifications preferred.
 * General competency in networking principles and using ticketing systems such as ServiceNow.
 * Working knowledge of network monitoring systems such as Orion.
 * Familiarity with T1/Verizon Troubleshooting and repair.
 * Strong Microsoft Office Skills
 * Strong organizational, verbal, and written communication skills.

## Description

You can expect to spend your time accomplishing the following:

 * 30% of the time on Objective 1: Event Management
 * 25% of the time on Objective 2: Case Management
 * 25% of the time on Objective 3: Incident and Request Response
 * 15% of the time on Objective 4: Operational Management
 * 5% of the time on Objective 6: Research and Independent Study, * Diligently evaluate incoming cases, incidents, problems, and requests to assess their impact and urgency and ensure they are worked on accordingly.
 * Consistently communicate with customers through the case management system/phone calls to discuss status updates in a timely and accurate manner.
 * Regularly document calls from customers and vendors in the ticketing system with all required information and assign/notify the proper teams.
 * Proactively follow up on tickets to ensure timely updates are entered into the ticket and/or problem tickets are created, when necessary, as incidents and requests are completed.
 * Promptly respond to all cases, events, incidents, and requests within the defined Service Level Agreement (SLA) targets.
 * Urgently perform a thorough investigation and follow-up of events and cases, ensuring no missed outages.
 * Effectively coordinate dispatches, including shadowing Dispatch to field locations for Break/Fix, working with the Field team for access procures, and Verifying sparing and equipment required.
 * Confidently assist in process creation and refinement and help write standard operating procedures for repetitive tasks.
 * Engage in continual professional growth in the networking field by pursuing vendor and technical certifications.
 * Expand your skillset, leadership, and management through continual personal development. Specifically using skyline library, participation in skyline training, or additional methods.