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# Teamleiter Service Desk und Clientmanagement - Großraum Siegburg

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Siegburg, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Network Administration, Information Technology
- **Published:** June 20, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=170771

## About the Role

Erfolgreich abgeschlossenes Studium mit dem Anschluss Informationstechnologie oder eine vergleichbare Ausbildung im IT-Bereich Erfahrung in der Führung eines IT-Teams Mehrjährige Erfahrung im Bereich IT-Support und IT-Service Sicherer Umgang mit den MS-Office Programmen Überzeugungskraft und Abschlussstärke

## Description

Mitwirkung bei der Entwicklung und Steuerung der Umsetzung der Service-Level-Agreements Disziplinarische und fachliche Führung der Organisationseinheit User Help Desk Kontinuierliche Verbesserung von IT-Service-Prozessen und Weiterentwicklung der bestehenden IT-Service-Desk Tools Verantwortung für das Clientmanagement Reporting und die Qualitätssicherung der IT Services Benchmarking von Lösungsansätzen im Bereich Help Desk


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