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# IT-Supporter/in 1st & 2nd Level - Großraum Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Systems Integration
- **Published:** June 20, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=92571

## About the Role

Abgeschlossene Ausbildung zum Fachinformatiker (m/w) Systemintegration oder vergleichbare Qualifikation Erste Berufserfahrung im IT-Support Technische Affinität Hohe Kunden- und Serviceorientierung Engagement und Teamfähigkeit

## Description

Identifizieren, Klassifizieren und Analysieren von Fehlermeldungen sowie die Erfassung im Ticket-System Diagnose und Behebung von Störungen Bereitstellen von Informationen, Dokumenten und Software-Updates Dokumentation von aufgetretenen Fehlersituationen Unterstützung bei IT-Projekten, wie z.B. die Standardisierung von IT-Endgeräten


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