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# Implementation Specialist

- **Company:** Eason Horticultural Resources, Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Collaborative Software, Microsoft Office, Document Enterprise Platform
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/7fad45b4-6c5c-4cfe-a415-fe15c81ff79c/implementation-specialist

## About the Role

* 3+ years prior experience in managing customer onboarding and implementations in a software/technology setting.
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 * Prior experience working in behavioral health, EHRs, and healthcare technology
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 * Strong project management experience required. Note: PM certifications are not required, but demonstrated experience in project management is necessary
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 * This role is customer-facing; strong experience managing customer relationships is required
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 * Strong organizational and time management abilities, with experience managing multiple projects or clients simultaneously in a remote environment.
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 * Comfort working with digital collaboration tools and documentation platforms; proficiency in Microsoft tools is preferred.
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## Description

The Implementation Specialist role is a full-time, remote position responsible for guiding new customers through a successful implementation of our EHR. You will coordinate onboarding activities, gather and analyze client requirements, configure system settings, and lead training sessions., This role requires a staff member to have a consultative approach to help clients optimize workflows and adopt best practices. Your daily responsibilities include troubleshooting implementation issues, monitoring project timelines, and communicating progress to stakeholders to ensure a smooth transition and high client satisfaction., You will work closely with our Customer Support, Sales, and Billing/RCM teams as you coordinate implementations.