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# IT Support Engineer (Level 3)

- **Company:** Teceze Ltd
- **Location:** Gallatin, TN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Virtual Private Networks (VPN), Local Area Networks, TCP/IP, Wi-Fi Technology, Software Troubleshooting, Information Technology, User Administration
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/d56d8812-d01b-456c-a88a-4567746436b4/it-support-engineer-level-

## About the Role

* 5+ years of experience in IT Support / L3 Technical Support.
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 * Strong knowledge of Windows operating systems and hardware troubleshooting.
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 * Experience with Active Directory, Microsoft 365, and user administration.
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 * Good knowledge of networking concepts, TCP/IP, LAN, VPN, and Wi-Fi.
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 * Experience handling escalations and performing root cause analysis.
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 * Strong troubleshooting, communication, and problem-solving skills.
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## Description

We are looking for an experienced L3 IT Support Engineer to handle advanced technical issues, troubleshoot complex IT problems, and maintain IT infrastructure.