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# Senior Systems Support Engineer - 43924

- **Company:** Triune Infomatics Inc
- **Location:** South San Francisco, CA, United States
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Systems Engineering, Databases, System Configuration, IP Addressing, Server Administration, System Software, Virtual Local Area Networks, Firewalls (Computer Science), Network Support, Network Server, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-systems-support-engineer-43924-south-san-francisco-ca--1aff5ac0-3f87-4a5b-9dd1-73a99054459b

## About the Role

Systems Administration/Management, Technical Support, Systems Engineering, Systems Administration/Management, Technical Support, Systems Engineering, Network Support, Software Administration, ISO (International Organization for Standardization), Testing, Must Have: Networking Support, Firewall & Server Configuration, Laboratory Instrument Maintenance, Hardware Troubleshooting, ServiceNow, FDA/ISO Compliance, * Education & Experience: Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent.

 * Safety & Compliance: Strictly complies with all Roche safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification.

## Description

* Networking Support (Core Focus): Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders.
 * Instrument & Systems Support: Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades.
 * Documentation & Coordination: Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders.
 * Training & Development: Participates in ongoing training with senior team members and subject matter experts to master Roche instrumentation, eventually guiding other team members.