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# IT Support Specialist (Contract)

- **Company:** INVESTIGO LIMITED PARTNERSHIP
- **Location:** Beach Park, IL, United States
- **Experience:** Experienced
- **Salary:** $62,400.0
- **Contract:** Temporary contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Databases, Desktop Computing, Issue Tracking Systems, Microsoft Office, Office Suite, Software Engineering, Wide Area Networks, Tablet Computers, Microsoft InTune, Computer Equipment, SAP MDG, Laptops
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/4d7f8be7-080d-4a24-92d7-003234e96005/it-support-specialist-contract

## About the Role

* 2-5 years of hands-on experience in onsite IT support, desktop support or help desk.
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 * Strong knowledge of Microsoft Office and Microsoft 365.
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 * Advanced understanding of Windows and Mac systems in a LAN/WAN environment.
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 * Advanced knowledge of desktop, laptop and printer repair.
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 * Experience working with a ticketing system.
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 * Strong problem-solving skills and the ability to manage several tasks at once.
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 * Excellent verbal and written communication skills, including explaining technical information to non-technical people., * Experience with Microsoft Intune or other MDM tools.
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 * Experience setting up and troubleshooting thermal printers such as Zebra., * Experience supporting Android handheld scanners or tablets in a manufacturing, warehouse or production environment.

## Description

We are looking for a hands-on IT Support Specialist to give onsite technical support at a manufacturing facility. You will support office users and production floor operations, resolve hardware and software issues, manage devices, and make sure IT requests are resolved on time., n
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 * Configure Microsoft 365 and support end users across the full Office suite.
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 * Review, prioritize and resolve IT requests that come in by phone, email, IM, in person or through the ticketing system.
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 * Log issue details in the ticketing system, including scope, impact and components, for escalation and knowledge base reference.
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 * Troubleshoot and resolve hardware and software issues on desktops, laptops and printers.
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 * Use Microsoft Intune to push updates and policies to desktops and laptops.
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 * Set up and support Android scanners and tablets on the production floor.
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 * Set up and configure computer equipment for onboarding and offboarding.
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 * Move computer and printer equipment as needed.
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 * Support audio and video equipment in conference rooms.
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 * Keep the asset management database up to date with current hardware allocation.
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 * Create and update documentation for IT processes and procedures.
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 * Follow up on open requests until they are resolved.
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 * Support special projects and other duties as assigned.
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