> Markdown version of [/jobs/ext/396887-technical-support-specialist-dach](https://www.wearedevelopers.com/jobs/ext/396887-technical-support-specialist-dach). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist - DACH

- **Company:** NinjaOne
- **Location:** Berlin, Germany (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Linux, Linux Distribution, Networking Basics, Information Technology, Zendesk
- **Published:** June 21, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=63d2073570251368

## About the Role

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Fluent in German and English

 * Excellent oral and verbal communication skills are a must
 * A Bachelor's degree in Computer Science and/or equivalent work experience
 * At least 2 years prior experience in a customer service/support-related position
 * Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus
 * Previous experience with Zendesk is a plus
 * Able to exercise good judgment of priority based on customer impact
 * Adaptable to new technologies and processes
 * Strong interpersonal skills so as to be able to work in a team-oriented environment
 * Understanding of any virtualization platform, basic networking
 * Previous experience with RMM software is helpful, but not required
 * A good sense of humor
 * You enjoy the technical support environment
 * You enjoy taking ownership and watching your efforts make a difference
 * Italian / French / Dutch / Spanish is a plus

## Description

As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.
Location - hybrid from Berlin or remote from Germany
What You'll be Doing

 * Must be able to work a set schedule during office hours Monday to Friday
 * Take initiative and provide prompt, accurate follow-up to tickets and support calls
 * Ability to flourish under limited supervision
 * Must be fluent in Windows troubleshooting
 * Fluency in Mac troubleshooting a plus
 * Experience with Linux troubleshooting desired
 * Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
 * Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)
 * Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)
 * Other duties as needed


## Related Videos

- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)
- [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Backend Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/196-backend-developer-salary-in-germany-2023)