> Markdown version of [/jobs/ext/3969248-internet-specialist](https://www.wearedevelopers.com/jobs/ext/3969248-internet-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Internet Specialist - **Company:** Stivers Automotive Group - **Location:** Atlanta, GA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Computer Literacy, Data Transmissions, Email Production, Instant Messaging Technology, Salesforce.Com - **Published:** October 27, 2026 - **Apply:** https://www.thejobnetwork.com/job/e07d59ce-a820-4a56-abe8-ba3458f27b57/internet-specialist ## About the Role * High school diploma or GED required; associate's or bachelor's degree preferred * Minimum 1-2 years of experience in a BDC, call center, automotive sales, or customer-facing sales role * Demonstrated excellence in telephone communication, including outbound cold calling and inbound lead handling * Proficiency with a dealership or enterprise CRM platform (e.g., VinSolutions, DealerSocket, Reynolds & Reynolds, Salesforce, or equivalent) * Strong written communication skills for professional email and text correspondence * Ability to multitask, prioritize, and perform in a fast-paced, metrics-driven environment * Self-motivated with a results-oriented mindset and a commitment to hitting appointment and conversion targets, * Previous automotive dealership BDC or internet sales department experience * Familiarity with third-party lead sources such as Cars.com, CarGurus, AutoTrader, or TrueCar * Experience with digital marketing tools, chat platforms, or social media lead management * Knowledge of automotive financing, trade-in valuation, or vehicle inventory management * Bilingual communication skills (English/Spanish or other languages) are a plus Core Competencies Communication & Interpersonal Skills Phone presence, active listening, persuasion, written communication Technology Proficiency CRM systems, email platforms, digital lead tools, basic reporting Sales Drive & Accountability Goal orientation, KPI ownership, resilience, follow-through Organization & Time Management Lead prioritization, schedule management, detail orientation ## Description This role serves as the first point of contact for online prospects, converting inbound digital leads into showroom appointments through professional communication, proactive follow-up, and consultative selling techniques. The ideal candidate combines exceptional phone and digital communication skills with a strong command of CRM technology to maximize lead conversion rates and support overall dealership sales objectives., Lead Management & Conversion * Monitor and promptly respond to all internet leads received through the dealership website, third-party automotive portals, and digital marketing channels * Contact prospective customers via phone, email, and text within established response-time benchmarks to maximize engagement * Qualify leads, identify customer needs, and schedule in-store appointments for the sales team * Follow up consistently with unconverted leads using structured multi-touch cadences to maximize pipeline conversion * Track all lead activity, contact attempts, and appointment outcomes accurately in the CRM system Phone & Customer Communication * Deliver professional, enthusiastic, and consultative outbound and inbound calls in a high-volume environment * Communicate vehicle availability, pricing, promotions, and financing options clearly and persuasively * Overcome objections confidently while maintaining a customer-first approach * Represent the dealership brand professionally across all communication channels CRM & Reporting * Maintain accurate and up-to-date customer records, lead statuses, and activity logs within the dealership CRM platform * Generate and review lead performance reports to identify trends, gaps, and improvement opportunities * Collaborate with the Sales Manager and marketing team to refine lead-handling processes and scripts * Ensure compliance with all data privacy and consumer contact regulations (e.g., TCPA, CAN-SPAM)