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# Warehouse IT Technician

- **Company:** Generis Tek Inc.
- **Location:** Buffalo Grove, IL, United States
- **Experience:** Experienced
- **Salary:** $52,000.0
- **Contract:** Temporary contract
- **Skills:** Zebra (Programming Language), Application Lifecycle Management, Business Software, IDoc, Laser Printing, SAP ERP, Regression Testing, SAP (Applications)
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/e852d524-fbb9-4280-9c7a-052e54e107dc/warehouse-it-technician

## About the Role

* Exhibit solid organizational skills and focus on accuracy and attention to detail.
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 * Exhibit excellent analytical, problem solving and troubleshooting abilities.
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 * Be self-motivated with the ability to work both independently and in a team environment.
\n, * Minimum 2+ years of experience supporting WH.
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 * Experience with SAP.
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 * Experience with Shipping systems applications.
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 * Experience with Barcode Scanners, Barcode Printers (Sato, Zebra), Laser Printers.
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 * Exposure to Bartender software.
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 * Excellent communication skills are a must.
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 * Experience with MDM solutions.

## Description

* This candidate will join our Level 1 IT Support Analysts (DWS AMS) to form a dynamic and dedicated team that delivers exceptional Tier 1 support, to Application processes, Shipping systems applications and hardware like printers, scanner, weighing scale etc.
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 * Operating in a high-energy environment, our team is the first point of contact for WH and Logistic users, committed to providing support that consistently meets or exceeds expectations. With a focus on swift and effective problem resolution, they ensure an outstanding customer experience every time.
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 * The candidate is expected to Interact with the team in highly collaborative and cooperative environment.
\n, * Work with IT and Global AMS Support teams to troubleshoot issues with Shipping systems application (Assist 4) and SAP ERP systems.
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 * Contribute to the successful issue resolution by analyzing, researching, and solving application problems.
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 * Daily Monitoring of WH and Logistics processes like picklist printing, IDOC, Goods Receive, Consignment error.
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 * Handle multiple issues simultaneously and prioritize tasks based on urgency and impact on Warehouse operations.
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 * Troubleshoot based on Help Desk Tickets and Incident report.
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 * Ability to diagnose and resolve technical issues quickly and efficiently. This is essential in a fast-paced environment where downtime can impact operations.
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 * Participate in scheduled downtime and maintenance of Shipping systems applications.
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 * Serve as Tier1 & 2 support for WH hardware issues like mobile / desktop scanners, printers, weighing scales etc.
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 * Participate in occasional after hours/on call emergency support and problem resolution/management.
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 * Coordinate with vendors to manage scheduled maintenance of existing hardware like scanners, printers and weighing scale.
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 * Participation in Global AMS Support calls to discuss ongoing issues, project-based work/long term strategic implementations.
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 * Install/Maintain endpoint hardware, software, peripherals.
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 * Accurately analyze and communicate Customer Barcode label requirements.
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 * Participate in Application Regression Testing
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 * Perform, application management like Master File, Routes, Departure Calendar, and User Maintenance
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 * Assist in the business process redesign and documentation as needed for new and existing business applications and operating procedures.
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 * Work with team lead and product owner to understand business requirements to ensure best possible performance, quality, and responsiveness of applications.
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 * Collaborate with WH and Logistics teams to Identify bottlenecks and bugs and participate in devising solutions to mitigate and address these issues.
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 * Troubleshoot technical issues and identify modifications needed in existing applications to meet business requirement.