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# Implementation Manager

- **Company:** eMed, LLC
- **Location:** Miami, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Asana, EHealth, GXP
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/implementation-manager-miami-fl--4c08fa0d-5a4a-4846-9208-f38503f0df97

## About the Role

Healthcare, Chronic Disease, GLP (Good Laboratory Practices), Artificial Intelligence (AI), Biomarkers, Risk, Onboarding, Project/Program Management, Cross-Functional, Operational Communications, * Proven track record of managing complex, enterprise-level client implementations with multiple stakeholders.

 * Strong understanding of employer benefits ecosystems, health plans, and vendor coordination preferred.
 * Exceptional project management skills with the ability to manage multiple implementations concurrently.
 * Excellent verbal and written communication skills with a client-first mindset.
 * Highly organized, detail-oriented, and proactive problem solver.
 * Comfortable working in a fast-paced, rapidly evolving environment.
 * Experience with project management tools (Asana, Monday.com, or similar).

What We Are Looking For

 * Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience).
 * 3+ years of experience in client implementation, project management, or account management roles, preferably in digital health, healthcare services, benefits, or population health.

## Description

As an Implementation Manager, you will manage the end-to-end implementation process for new enterprise clients joining eMed's GLP-1 Population Health Program. From contract signature through go-live, you will lead all aspects of onboarding to ensure a seamless, efficient, and successful launch. This highly cross-functional role requires strong project management, client communication, and operational execution skills to ensure new clients are set up for long-term success with eMed.

Who You'll Work With

 * Reports to and collaborates closely with the Director of Delivery.
 * Partners with Marketing, Product, Sales and Customer Experience teams.

What You'll Do

 * Serve as the primary operational point of contact for new enterprise clients from post-contract signature through successful program launch.
 * Lead the full implementation lifecycle, including kickoff, project planning, milestone tracking, status reporting, issue resolution, and go-live readiness.
 * Collaborate with internal teams (Sales, Clinical, Product, Engineering, Finance, Marketing, and Customer Experience) to coordinate deliverables and ensure alignment on timelines and responsibilities.
 * Gather and manage client-specific requirements, including eligibility file formats, data feeds, branding preferences, communication strategies, and reporting needs.
 * Work with client stakeholders (benefits leaders, consultants, IT, and others) to guide them through technical and operational onboarding activities.
 * Facilitate training sessions for client teams on program operations, reporting dashboards, and participant support workflows.
 * Develop and maintain detailed implementation project plans, timelines, and documentation.
 * Identify and mitigate risks to ensure smooth and timely launches.
 * Ensure a positive, professional, and solution-oriented experience for clients throughout the onboarding process.