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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # VDI / Cloud Operations & Maintenance Engineer - TS/SCI Required - **Company:** General Dynamics Information Technology - **Location:** Fort Meade, MD, United States - **Experience:** Experienced - **Salary:** $106,250.0 - $143,750.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, User Authentication, Microsoft Azure, Cloud Computing, Software Documentation, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Microsoft Servers, Virtual Desktops, Citrix Systems, Windows PowerShell, Virtual Machines, Virtualization Technology, VMware Horizon View, Software Vulnerability Management, Scripting, Cloud Platform System, System Availability, Reliability of Systems, Information Technology, Vmware - **Published:** October 27, 2026 - **Apply:** https://dejobs.org/x/x/5655209D928F4DAFAFFEB602DDCBE394/job/ ## About the Role Cloud Operations,Information Technology (IT),Security, 7 + years of related experience, * Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent combination of education and experience). * Experience * 7+ years of systems administration experience. * 4+ years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure environments. * Technical Skills * Experience supporting enterprise VDI and virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent technologies. * Experience administering Windows-based enterprise environments. * Strong knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, networking, and core infrastructure technologies. * Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance-related issues. * Familiarity with cloud technologies including compute, storage, networking, identity, and monitoring services. * Experience using enterprise monitoring and management platforms. * Ability to analyze logs, alerts, and performance metrics to diagnose and resolve operational issues. * Strong communication and collaboration skills with the ability to work independently across multiple technical teams. * Preferred Technical skills: * Experience with PowerShell or other scripting languages used for administration and automation. * Experience with vulnerability management, remediation activities, and cybersecurity compliance requirements. * Clearance Level: TS/SCI * Certification(s): * DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract * IAT II 8570 Baseline Certification -Sec+CE or equivalent * Desired Computing Environment Certification for Candidates to be considered: * Any Microsoft Server or Azure Certification * VMware Certified Professional (VCP) * Citrix Certified Associate or Professional * Role requirements : * Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract * Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity * Travel may be required to support the mission ## Description As a VDI / Cloud Operations & Maintenance Engineer , the work you will do at GDIT will be instrumental in supporting US Army Intelligence and Security Command (INSCOM). You will play a vital role in solving complex challenges, driving innovation, and delivering smarter solutions for the mission. * Support Mission Operations: Provide day-to-day operational support and sustainment for enterprise VDI and cloud environments, ensuring systems remain available, secure, and fully operational. * Collaborate: Partner with customer personnel and cross-functional infrastructure teams including networking, cybersecurity, storage, endpoint, and application support organizations to troubleshoot and resolve complex technical issues. * Optimize and Improve: Monitor system health, analyze operational trends, and recommend enhancements that improve reliability, maintainability, and overall operational efficiency. * Maintain Critical Services: Support existing virtual desktop platforms, cloud resources, and infrastructure services in accordance with approved configurations, procedures, and performance requirements. * Operate and Maintain: Perform daily operations and maintenance activities for enterprise VDI and cloud environments, ensuring consistent service delivery and operational readiness. * Monitor and Respond: Monitor system availability, performance, capacity, and health metrics, responding to alerts, incidents, and service disruptions in a timely manner. * Troubleshoot and Resolve: Diagnose and resolve issues involving virtual desktops, virtual machines, operating systems, applications, authentication services, networking, storage, and related infrastructure components. * Administer Infrastructure: Perform routine administration and maintenance of cloud and virtualization platforms, including provisioning, modification, and decommissioning of resources. * Support VDI Services: Manage desktop pools, user assignments, profiles, policies, operating system images, and application delivery services within the established VDI environment. * Implement Updates and Changes: Execute approved patching activities, software updates, configuration modifications, and maintenance actions in accordance with change management procedures. * Analyze Performance: Review logs, alerts, system events, and performance data to identify root causes and recommend corrective actions. * Support IT Service Management: Participate in incident management, problem management, service request fulfillment, and operational support processes. * Document and Maintain: Maintain accurate records of incidents, troubleshooting activities, configuration changes, maintenance actions, SOPs, operational procedures, and system documentation. * Coordinate Across Teams: Work closely with technical support organizations to resolve infrastructure issues and ensure service continuity. * Enhance Security and Compliance: Support vulnerability remediation efforts and assist in maintaining compliance with applicable cybersecurity requirements. * Validate Services: Conduct post-maintenance verification and functional testing to confirm successful implementation and continued service operation. * Drive Continuous Improvement: Identify recurring operational challenges and recommend improvements to increase system reliability and operational efficiency. * Provide Technical Guidance: Support knowledge transfer efforts and provide technical assistance to operations and support personnel. * Support Maintenance Activities: Participate in scheduled maintenance windows and other operational activities as required.