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# Tech Support Manager

- **Company:** nVent Electric Inc.
- **Location:** San Diego, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $105,000.0 - $195,000.0
- **Contract:** Permanent contract
- **Skills:** Data Centers, Data Systems, Knowledge Management, Salesforce.Com
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/tech-support-manager-san-diego-ca--640d1b61-08f7-4a41-a808-ebc7d1dd02c7

## About the Role

Technical Support, Customer Service Management, Technical Leadership, Electricity, Post-Sales, Customer Experience, Identify Issues, Resolve Customer Issues, Problem Solving Skills, Technical Support, * Bachelor's degree in engineering or related field preferred, or related experience.

 * 7+ years proven experience leading technical support, product support, or engineering-focused customer support teams.
 * Demonstrated ability to build and scale global, multi-region teams and operating models.
 * Experience working across Engineering, Product, and Customer-facing organizations.
 * Familiarity with CRM/case management tools (e.g., Salesforce) and support operations.
 * Experience with data center infrastructure, cooling systems, or power systems.
 * Track record of improving customer experience, support efficiency, and technical capability at scale.

## Description

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

This role will serve as the leader of a global technical support organization, acting as the critical technical backbone for customer support across the Data Solutions business. In this role, you will lead a high-performing team of technical experts responsible for diagnosing and resolving complex customer issues, while establishing a scalable, global support model that delivers a consistent, high-quality post-sales customer experience.

This role will partner closely with Engineering, Product, Sales, and Services, as well as the dispatch/service organization responsible for all field activity.

This position will reside in our Raleigh, NC facility and will be a hybrid role (4 days in the office/1 day remote), * Lead and scale a global technical support organization, delivering 24/7 coverage and a consistent, high-quality customer experience.

 * Design and operationalize a best-in-class support model with clear ownership, escalation paths, and performance metrics that drive accountability and speed.
 * Serve as an escalation point for critical customer issues, ensuring rapid resolution, strong communication, and minimal business impact.
 * Build and develop a high-performing global team, investing in talent, capability, and technical depth.
 * Establish scalable support operations and infrastructure, including case intake, triage, and global workflows that ensure visibility and traceability.
 * Drive standardization and continuous improvement across tools, processes, and knowledge management to enhance speed, quality, and scalability.
 * Enable effective follow-the-sun support models, ensuring seamless global coverage and strong cross-region handoffs.
 * Act as the central technical leader across the ecosystem, connecting customers with Engineering, Product, Services, and Sales to accelerate resolution.
 * Partner with Engineering to drive root cause resolution and long-term product improvements, while feeding insights into product roadmaps and knowledge bases.
 * Align closely with Services to ensure end-to-end coordination, including field dispatch and execution.
 * Build and evolve a scalable, future-ready support function, identifying gaps and driving improvements aligned to rapid DS growth.
 * Leverage customer insights, case data, and trends to continuously improve products, services, and customer experience.
 * Elevate organizational capability through training, documentation, and technical knowledge development.