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# IT Support Technician I

- **Company:** Teknor Apex Company
- **Location:** Pawtucket, RI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Packaging, Business Software, Cyber Security, Multi-Factor Authentication, Identity and Access Management, Virtual Private Networks (VPN), Microsoft Software, Azure Active Directory, Software Deployment, Office365, Peripherals, Guidewire PolicyCenter, Microsoft InTune, Information Technology, Laptops, Unified Endpoint Management
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-technician-i-pawtucket-ri--f2a71a8e-5013-4ea9-9195-197ac0c1711f

## About the Role

Technical Support, Customer Relations, Customer Support/Service, Manufacturing, Printers, Laptop PC, Computer Workstations, Mobile Devices, Microsoft Product Family, Technical Support, * Associate degree in Information Technology or a related field preferred.

 * Relevant technical certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.

REQUIRED EXPERIENCE:

 * 2-3 years of Service Desk, desktop support, or related technical support experience.

SKILLS & CAPABILITIES:

 * Strong troubleshooting and analytical skills.
 * Excellent customer service and interpersonal communication skills.
 * Working knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
 * Basic understanding of Active Directory, Microsoft Entra ID, Microsoft Intune, and endpoint management concepts.
 * Familiarity with Microsoft Intune, PDQ Deploy, or similar endpoint management platforms.
 * Strong organizational, documentation, and time management skills.
 * Ability to follow documented procedures while exercising sound judgment.
 * Demonstrates a continuous improvement mindset by identifying opportunities to simplify work, improve processes, and enhance the end-user experience.
 * Ability to work independently and collaboratively within a team environment.

PHYSICAL DEMANDS:

 * Must be able to lift and carry up to 50 pounds.
 * Must be able to perform workstation setups, equipment installations, and office relocations.
 * Must be able to communicate effectively in person, by telephone, and electronically.
 * Ability to perform time-sensitive troubleshooting activities.

## Description

The IT Support Technician I:

 * Provides first-line technical support for Windows workstations, laptops, mobile devices, Microsoft 365 applications, printers, peripherals, VPN connectivity, and other end-user technologies.
 * Performs endpoint deployment and lifecycle management activities, including device staging, workstation deployments, hardware replacements, relocations, asset tracking, and equipment recovery.
 * Executes approved identity and access management activities, including account unlocks, password resets, multi-factor authentication (MFA) support.
 * Troubleshoots endpoint hardware, operating systems, Microsoft 365 applications, Microsoft Intune, and business application issues, resolving incidents within documented procedures and escalating complex issues as appropriate.
 * Maintains accurate service tickets, asset records, and technical documentation while meeting established service level agreements (SLAs).
 * Creates and updates knowledge base articles, work instructions, and standard operating procedures to improve consistency, knowledge sharing, and first-contact resolution.
 * Identifies recurring support issues and recommends opportunities to improve operational efficiency through process standardization, improved documentation, automation, or enterprise endpoint management tools.
 * Assists with software packaging, application deployment, endpoint configuration, and deployment validation using Microsoft Intune, PDQ Deploy, or other approved endpoint management platforms.
 * Adheres to established cybersecurity, asset management, change management, and IT operational procedures to maintain a secure and compliant computing environment.
 * Participates in rotational on-call coverage and collaborates with Infrastructure, Network, Cybersecurity, and Application teams to ensure timely resolution of customer issues.