> Markdown version of [/jobs/ext/3970481-l1-help-desk-technician-service-desk-specialist](https://www.wearedevelopers.com/jobs/ext/3970481-l1-help-desk-technician-service-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# L1 Help Desk Technician / Service Desk Specialist

- **Company:** C3 Systems and Security LLC
- **Location:** Torrance, CA, United States
- **Salary:** $49,920 - $66,560
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Microsoft Azure, Information Technology Consulting, Hyper-V, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Remote File Sharing, Cloud Services, Microsoft SharePoint, Virtual Local Area Networks, Wide Area Networks, Google Drive, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Information Technology, Cloud Migration, Workday
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/da6b42e8-1e57-43bc-aad2-9168fe960981/l-help-desk-technician-service-desk-specialist

## About the Role

* 1+ Year of IT Experience: This could be in an MSP or an internal IT support role (service desk, help desk, etc.).
 * Desktop Troubleshooting Chops: Familiarity with both Microsoft and Apple platforms.
 * Basic Networking Know-How: General understanding of firewalls, switches, wireless setups, VPNs, and file sharing.
 * Office 365 Fundamentals: You know the basics of Exchange Online, Teams, or SharePoint (or are ready to learn fast).
 * Ticketing System Experience: Preferably Datto Autotask, but we'll train the right candidate.
 * Education: Bachelor's degree is optional; being a "born nerd" goes a long way here.
 * Drive to Improve: We thrive on feedback-share your ideas on how to optimize processes, make life easier for clients, or take advantage of new tech.

Systems & Software You'll Work With

 * Cloud Services: Office 365, Azure, Intune
 * Cloud Migrations: Moving from traditional servers to SharePoint/OneDrive or from Google Drive to Office 365
 * Networking: SonicWall, Ubiquiti UniFi, VLANs, SD-WAN
 * Ticketing & Monitoring: Datto Autotask, Ninja RMM
 * Documentation: IT Glue
 * System Administration: Hyper-V, Azure, AWS (entry-level exposure is a plus!)

Expectations for Success

 1. Customer-Centric Approach: You're patient, empathetic, and strive to make clients happy.
 2. Billable Goal: Maintain an average of 6 billable hours per day.
 3. Team Player & Go-Getter: You enjoy collaboration but can also tackle tasks independently.
 4. Eager to Learn: You aren't afraid to make mistakes-just hungry to learn from them.
 5. Strong Work Ethic: You keep projects moving forward and stay organized.
 6. Communication Skills: You're comfortable explaining tech in plain language, both verbally and in writing.

## Description

* Play with New Tech. We're always testing and reviewing the latest gear-new laptops, gadgets, and services-to keep us on the cutting edge.
 * Prime Location. We're local to the South Bay (Torrance) with easy access to shops, restaurants, and the beach.
 * Flexible, Friendly Environment. We value your life outside of work-plus we purposely avoid 24/7 industries so nobody is always on call.
 * Cutting-Edge Tools. Need the best gear or software to do your job? We set you up with a fast workstation, multiple monitors, and epic tools like a DAS Keyboard. Our software integrations and IT management stack will blow you away.
 * Comprehensive Benefits. Medical, dental, vision, PTO, sick time, 401(k), referral bonuses, and more.
 * Professional Growth. Regular reviews focused on developing new skills, including leadership and management.
 * Endless Snacks & Celebrations. The office is stocked, and we treat the team to lunch for every company birthday!

What You'll Do (and Learn!)

 * Provide Top-Notch Support: Troubleshoot desktop/laptop issues, handle basic networking tasks, and resolve Office 365 hiccups.
 * Deliver Great Customer Service: Communicate with clients via phone, email, or in-person, ensuring they feel supported and heard.
 * Stay Organized & Proactive: Juggle multiple tickets at once, track progress in our ticketing system (we use Datto Autotask), and escalate when necessary.
 * Collaborate & Grow: Work closely with other team members, ask questions, learn from mistakes, and build your IT knowledge day by day.
 * Contribute to Projects: Assist in cloud migrations (SharePoint/OneDrive), VPN setups, and more-because we want you to learn and advance!, We are not your average technology consulting firm, we like to enjoy ourselves throughout the workday, but we take a lot of pride in supporting our clients. Ensuring our clients' systems run effectively and efficiently on a day-to-day basis is something we work hard to deliver.