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# Help Desk Analyst

- **Company:** Community Options, Inc.
- **Location:** Philadelphia, PA, United States
- **Salary:** $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Engineering, Office365, Computer Equipment, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/help-desk-analyst-philadelphia-pa--0baa7858-926f-4dc1-8e6b-69a2e31ae5ff

## About the Role

Help Desk, Analysis Skills, Nonprofit, Analysis Skills, Help Desk, Customer Support/Service, IT Service Management (ITSM), Technical Support, Microsoft Windows Operating System, Identify Issues, * Minimum one year of professional IT experience

 * Audio / Visual experience a plus
 * Valid Driver's License
 * Some proficiency in AD, Office365, Multiple browser's, Computer Hardware
 * Experience supporting Android and iPhone, Mobile Device Management a plus
 * Logical troubleshooting skills
 * Excellent time management and interpersonal skills and a high-level attention to detail
 * Understanding of best security practices and continual updating of knowledge base

## Description

* Provide prompt, courteous support company wide, in person or via phone or email
 * Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
 * Understand and Follow documented service operations, policies, and procedures
 * Provide prompt, courteous, and complete resolution of customer requests
 * Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
 * Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
 * Travel to local offices to troubleshoot and resolve issues
 * Document, track and monitor technical problems and solutions
 * Prepare activity reports
 * Inform management of recurring problems
 * Redirect problems to correct resource
 * Identify and escalate situations requiring urgent attention
 * Administer help desk software