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# MTC Service Desk Support Specialist I

- **Company:** The Church of Jesus Christ of Latter-day Saints
- **Location:** Provo, UT, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Software Applications, Desktop Computing, Ghost (Backup Software)
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/mtc-service-desk-support-specialist-i-provo-ut--37ab8c9c-88cd-400f-af91-77a159290c5c

## About the Role

Customer Support/Service, Time Management, Norton Ghost, Technical Support, Customer Support/Service, Customer Relations, Problem Solving Skills, Facilities Management, Training/Teaching, Property Maintenance, * Detailed, thorough, and organized, and follow standard operating procedures consistently

 * Excellent written and verbal communication - most of the communication will be documentation and interaction with customers
 * Strong customer service skills
 * Strong critical thinking skills
 * Ability to foster and work in a team environment
 * Aptitude for quickly learning computer-related concepts

Preferred:

 * Troubleshooting experience with Windows 11
 * Troubleshooting experience with Chromebooks and Macs
 * Familiarity with MTC software applications

## Description

* Test desktop computers and related software against a checklist of expected functionality
 * Report problems accurately and in detail using the MTC's incident management system
 * Respond to technology incidents/questions via chat, email, text and phone in a professional manner
 * Perform general IT troubleshooting
 * Coordinate with other Technology staff on incidents requiring escalation
 * Communicate and follow-up to ensure all incidents are resolved
 * Attend IT Service Desk staff meetings
 * Become familiar with products and services offered by the Technology department
 * Review existing processes and instructions for improvement potential
 * Occasionally participate in special projects
 * Test desktop computers and related software against a checklist of expected functionality
 * Report problems accurately and in detail using the MTC's incident management system
 * Respond to technology incidents/questions via chat, email, text and phone in a professional manner
 * Perform general IT troubleshooting
 * Coordinate with other Technology staff on incidents requiring escalation
 * Communicate and follow-up to ensure all incidents are resolved
 * Attend IT Service Desk staff meetings
 * Become familiar with products and services offered by the Technology department
 * Review existing processes and instructions for improvement potential
 * Occasionally participate in special projects