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# Dedicated OTP Pro

- **Company:** McDonald's
- **Location:** Ashdown, AR, United States
- **Contract:** Franchise
- **Skills:** Computer Network Technologies, Hardware Debugging
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/dedicated-otp-pro-ashdown-ar--7cf75099-810c-4795-af7e-4805041ba808

## About the Role

Restaurant, Technical Operations, Hardware Repair, Systems Administration/Management, Identify Issues, Problem Solving Skills, Technical Support, Detail Oriented, Time Management, Communication Skills, * Responsible with good attention to detail and strong time management skills

 * Strong communication skills with the ability to effectively communicate technology issues, outcomes, needs and costs
 * Self-motivated with a thirst for knowledge
 * Flexible availability as some upgrades or equipment replacements must be completed during late evenings or early mornings. Weekend availability and on-call availability may be needed on occasion
 * Ability to travel to restaurants located in [insert location cities]
 * Ability to lift up to 50 pounds
 * Must be 18 years old to apply

## Description

We are looking for a dedicated Operations Technology Professional (OTP) Pro to actively support the development and execution of our in-restaurant technology, ensuring that all equipment functions at the highest level for our customers and crew. OTPs are at the heart of running great restaurants. They elevate expertise and ensure end users - managers, crew, and customers - can effectively use the technology in the restaurants., The OTP Pro is responsible for deploying, maintaining, and repairing restaurant hardware, software, and network technology in their organization's restaurants.

Duties of this position include the following:

 * Upgrades: Perform certain self-installs and OS upgrades
 * Maintenance: Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment
 * Troubleshooting: Provide in house technology support to triage issues on-site and over the phone
 * Development: Train, develop and lead an organization of OTPs for restaurant-level support.
 * Training: Provide necessary resources, tools and support as new technologies and initiatives are deployed