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# Level 2 Deltek Vantagepoint Support Analyst

- **Company:** KellyMitchell
- **Location:** Troy, MI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $79,040.0 - $114,400.0
- **Contract:** Temporary to permanent
- **Skills:** Data Validation, Data Integrity, Data Structures, Document Management Systems, Identity and Access Management, Power BI, Azure Active Directory, Single Sign-On, SQL Server Reporting Services, Systems Integration, Okta, Software Troubleshooting, Legacy Systems
- **Published:** October 27, 2026
- **Apply:** https://www.careerjet.com/job/us76b84f2001f397f8ed96c7443a7de4cd/eaa

## About the Role

* 2+ years of direct Deltek Vantagepoint or Deltek Vision support
 * Experience providing Level 2 application support and troubleshooting complex system issues
 * Understanding of project-based workflows within AEC or professional services organizations
 * Experience supporting Deltek modules such as Time & Expense, CRM, Project Management, Resource Planning, Billing, and Financials
 * Ability to troubleshoot user permissions, role-based security, project setup, billing terms, and workflow issues
 * Ability to investigate Deltek data structures, including projects, labor codes, phases, tasks, and custom fields
 * Strong communication skills and the ability to explain technical and functional issues to nontechnical users

Preferred Skills/Experience (Nice-to-Haves)

 * Experience supporting Deltek Vantagepoint from an internal system support, administrator, product owner, or system ownership perspective
 * Experience working in an architecture, engineering, or construction (AEC) organization, preferably supporting finance or accounting functions
 * Familiarity with Deltek Vision legacy systems
 * Experience supporting integrations with Power BI, payroll systems, or document management tools
 * Knowledge of single sign-on (SSO) and identity management platforms such as Okta or Microsoft Entra ID (Azure AD)
 * Experience with SQL reporting, dashboards, or data validation
 * Background in project accounting or Project Management Office (PMO) support

Key Competencies & Behaviors

 * Strong analytical, investigative, and problem-solving skills
 * Customer-focused approach with patience when supporting users with varying levels of technical knowledge
 * Clear communication skills and the ability to translate complex system issues into actionable guidance
 * High attention to detail and commitment to data accuracy
 * Proactive, self-directed approach to troubleshooting and cross-functional collaboration

## Description

Our client is seeking two Level 2 Deltek Vantagepoint Help Desk Support Specialists to join their team. This is a 3-month contract-to-hire opportunity for professionals with hands-on Deltek Vantagepoint or Vision support experience. The ideal candidates will have experience supporting internal users, troubleshooting application issues, and working with project-based workflows, preferably within the AEC industry and finance or accounting functions. This position is fully remote.
Core Responsibilities

 * Resolve Level 2 Deltek Vantagepoint application and functional support issues escalated from Level 1 help desk teams
 * Troubleshoot configuration, workflow, data, access, and permission issues across Deltek modules, including Time & Expense, CRM, Project Management, Resource Planning, Billing, and Financials
 * Support project setup, work breakdown structures (WBS), labor categories, billing terms, and approval workflows
 * Provide functional guidance, onboarding assistance, and training to project managers, finance and accounting teams, and other business users
 * Assist with system administration tasks, configuration adjustments, data cleanup, and data integrity initiatives
 * Investigate integration issues involving single sign-on (SSO), payroll, financial systems, and data exports
 * Document support resolutions, maintain knowledge base articles and standard operating procedures, and recommend improvements to recurring issues and business workflows