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# IT Helpdesk Support Specialist - Onsite

- **Company:** MSYS Inc.
- **Location:** Columbia, SC, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Cyber Security, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Azure Active Directory, Topdesk, Peripherals, Microsoft InTune, Information Technology, Laptops
- **Published:** October 27, 2026
- **Apply:** https://www.dice.com/job-detail/55a2b361-66a4-452e-90d6-9caa6e95e75a

## About the Role

* 2+ years of help desk or IT support experience
 * Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices

Preferred Skills :

 * Experience in a customer-facing role (IT, banking, finance, or another professional service industry)
 * Experience with help desk software and ticketing systems
 * Exposure to Active Directory, Microsoft Entra ID, and Intune for account and device management
 * Experience working with managed service providers or submitting and tracking vendor tickets, Patience, empathy, and professionalism with all users; clear verbal and written communication; curiosity and resourcefulness in problem-solving, with sound judgment on when to escalate. Candidates must be able to pass a background and credit check prior to start. Commitment to integrity, confidentiality, and attention to detail in a government and financial services setting. Ability to prioritize, stay organized, and remain calm under pressure. Ability to build professional relationships and manage user expectations in a formal, fast-paced environment. Strong customer service skills, with the ability to explain technical concepts in simple terms, Bachelor's degree in Information Technology, Computer Science, or a related technical field; equivalent work experience in information technology or information security may be considered., * CompTIA A+
 * ITIL Foundation
 * Microsoft Certified Fundamentals (e.g., Microsoft 365)

## Description

Contract-to-hire placement of an IT operations and support professional, with intent to convert to a full-time state position upon successful completion of the contract period. The role provides front-line technical and customer service support to agency staff in a formal financial environment, resolving routine issues, escalating complex problems, and supporting day-to-day IT operations and initiatives under supervision., * Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.

 * Aim to deliver consistent, high-touch support with a focus on first-response resolution.
 * Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
 * Escalate complex problems to senior IT staff or managed service providers while keeping users informed.
 * Process account setup, password resets, and access requests in line with agency policies and security standards.
 * Manage security and distribution group membership in line with agency access policies.
 * Perform post-maintenance testing after managed service provider maintenance windows and report issues.
 * Open, track, and follow up on tickets with managed service providers through resolution.
 * Document requests, resolutions, and user feedback in the agency's ticketing system.
 * Educate users on IT best practices, system usage, and agency technology guidelines.
 * Support IT initiatives and projects under supervision, such as equipment rollouts and software updates.
 * Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
 * Maintain IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready
 * Maintain strict confidentiality and security when handling sensitive financial and accounting data.
 * Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.