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# IT Support Analyst

- **Company:** SOLUTION PARTNERS
- **Location:** Grand Rapids, MI, United States
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Software Deployment, Wireless Networks, Office365, Peripherals, Server Operating Systems & Platforms
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/4723eea0-722e-4e6d-a419-ceb77d52ff09/it-support-analyst

## About the Role

This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms., * One or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.
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 * CompTIA A+ Certification, MCSE, or other IT Certifications.
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 * Working knowledge of and experience with Windows10, Office365, Teams and SCCM.
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 * Experience with Inventory / Asset Tracking software.
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 * Ability to follow written IT policies and procedures.
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 * Strong communication and interpersonal skills.
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 * Strong organizational skills and a strong attention to detail.
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## Description

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 * Installing and configuring Dell Hardware & peripherals.
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 * Image, upgrade pc/MacBook hardware.
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 * Install programs/software with executables and SCCM software center.
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 * Coordinate directly with end-user in setup of new device, shipping and return of old pc.
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 * Respond to post deployment application and hardware issues related to refresh.
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 * Experience with end-user virtual private network configuration (Pulse, AoVPN).
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 * Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups.
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 * Assist in employee On-boarding process, including equipment procurement & imaging.
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 * Utilize ticketing system to document service request and incidents.
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 * MS Office 365 support knowledge, including Outlook Calendar and MS Teams support.
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 * Printer management including standard break/fix of hardware, software, and networking issues.
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 * Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.
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