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# Technical Support Engineer

- **Company:** WINDWARD
- **Location:** Mundelein, IL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JIRA, Software as a Service, Python (Programming Language), MongoDB, Salesforce.Com, SQL Databases, Scripting, Graphql, Restful APIs, Zendesk
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/01273684-92bc-4187-a9e2-79771ad77bbc/technical-support-engineer

## About the Role

* 3+ years of experience in Technical Support, Customer Support Engineering, or a similar role within SaaS companies
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 * Experience working cross-functionally with Product and R&D teams
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 * Comfort handling compliance or regulatory-sensitive customer communications
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 * Hands-on experience with customer support and ticketing platforms such as: Salesforce, Freshdesk, Jira.
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 * Strong troubleshooting and analytical skills with experience investigating technical issues end-to-end
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 * Experience working with: REST APIs, GraphQL, SQL, MongoDB.
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 * Basic Python proficiency - comfortable running and reading Python scripts.
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 * Strong critical thinking and problem-solving abilities
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 * Ability to manage multiple priorities in a fast-paced environment
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 * Excellent communication and stakeholder management skills
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## Description

In this role, you will support a wide range of B2B and B2G customers across the insurance, commercial, governmental, and supply chain sectors. You will serve as a key technical point of contact, responsible for maintaining high customer satisfaction, meeting SLA commitments, and driving complex technical investigations through resolution., You will work closely with customers, Product, R&D, and Customer Success teams to troubleshoot issues, provide tailored solutions, and improve the overall customer support experience.