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# Onsite Support Technician

- **Company:** Artech
- **Location:** Bee Cave, TX, United States
- **Salary:** $72,800.0 - $76,960.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Computer Networks, Microsoft Office, Server Administration, Software Engineering, Software Troubleshooting, Guidewire PolicyCenter, Computer Equipment, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/onsite-support-technician-austin-tx--0deee6aa-7d59-44f2-8241-a5a43e39af74

## About the Role

On Site Support, On Site Support, Laptop PC, Technical Support, Customer Support/Service, Systems Administration/Management, Software Administration, Hardware Installation, Help Desk, Microsoft Windows System Administration, * Experience with OS installation and imaging.

 * Laptop refresh and deployment experience.
 * Desktop/Laptop troubleshooting.
 * End-user support and customer handling skills.
 * Strong communication skills.
 * Hardware and software troubleshooting.
 * Ability to work independently and as part of a team.
 * Knowledge of Windows operating systems and Client Office., * Experience in an enterprise IT support environment.
 * Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira.
 * Basic understanding of networking concepts and Active Directory.

## Description

We are seeking an Onsite Support Technician to provide hands-on technical support for end users and IT equipment. The ideal candidate will have experience with laptop deployment, OS installations, troubleshooting hardware/software issues, and delivering excellent customer service., * Perform Windows OS installation, configuration, and upgrades.

 * Execute laptop refresh and device replacement activities.
 * Provide onsite support for desktops, laptops, printers, and peripheral devices.
 * Troubleshoot hardware, software, operating system, and connectivity issues.
 * Support end users by diagnosing and resolving technical problems promptly.
 * Assist with user account setup, software installations, and system configurations.
 * Maintain accurate documentation of incidents, requests, and resolutions.
 * Coordinate with IT teams for issue escalation and resolution.
 * Deliver excellent customer service and maintain positive user relationships.
 * Work collaboratively as a team player in a fast-paced support environment.