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# Technical Operations Specialist

- **Company:** AGS, LLC
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Issue Tracking Systems, Instant Messaging Technology, Documentation System, Atlassian Tools, Api Design
- **Published:** October 27, 2026
- **Apply:** https://jobs.military.com/career/376485/technical-operations-specilaist-nevada-nv-las-vegas

## About the Role

* Previous iGaming experience within technical support\n
 * Experience working with Jira and Confluence (or similar ticketing/documentation tools)\n
 * Experience with instant messaging and email-based support workflows.\n
 * Basic SQL knowledge (ability to read queries)\n
 * Excellent written and verbal English communication skills\n
 * Ability to manage multiple deployments and priorities simultaneously\n
 * Comfortable working cross-functionally with technical and non-technical stakeholders.\n
 * Understanding of gaming platform integrations and game release cycles.\n
 * Familiarity with environment management (UAT, staging, production).\n
 * Exposure to API-based integrations. Ability to work effectively under dual reporting structures and balance competing priorities.\n
 * High ownership mindset\n
 * Strong organizational skills\n
 * Analytical thinking\n
 * Proactive problem solving\n
 * Clear and confident communication\n
 * Process improvement mindset\n

## Description

* Level 1 Support & Triage Serve as the primary point of contact for customer and partner inquiries, troubleshooting and resolving issues through the instant messaging system, ticketing system and email.\n
 * Issue Escalation Accurately categorize, prioritize, and document incoming support requests. Ensure proper escalation paths are followed and escalate complex or unresolved issues to Level 2 support (Manager of Interactive Operations) in a timely manner.\n
 * Analytics & Reporting Assist with monitoring game performance, tracking support and deployment trends, and compiling data into reports. Flag key findings to both managers for further analysis and action.\n