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# Helpdesk Technician

- **Company:** Insight Global
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $83,200.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Apple Mac Systems, Confluence, JIRA, Okta, Slack, Casper Suite, Gsuite
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/18a74c85-bd6b-4846-a8af-9873d46f10ab/helpdesk-technician

## About the Role

* 3+ years of hands-on IT support or Help Desk experience
 * Strong experience supporting MacOS devices
 * Experience with Jamf for device management, configuration, and auditing
 * Ability to troubleshoot and diagnose hardware, software, access, and technical issues
 * Experience managing and resolving tickets in a Help Desk environment
 * Strong customer service and end-user support skills
 * Experience supporting employee onboarding and offboarding
 * Strong written and verbal communication skills
 * Ability to work independently in a remote environment
 * Ability to prioritize and manage multiple tickets and technical requests
 * Comfortable collaborating with IT team members across different time zones
 * Ability to recognize when an issue needs to be escalated

## Description

Insight Global is seeking a contractor Help Desk Support Specialist (Level 2) to join a highly collaborative IT team supporting employees across the U.S. and internationally. This position is a great fit for someone who enjoys solving technical problems, providing excellent customer service, and working in a fast-paced, remote environment.

The environment is primarily MacOS and utilizes technologies including Jamf, Okta, Google Workspace, Slack, Zoom, Jira, and Confluence.